Return to previous page

I have some issues with theme add to cart and product page

This topic has 14 replies, 2 voices, and was last updated 8 months, 4 weeks ago ago by Rose Tyler

Deep

Participant

February 21, 2024 at 08:13

1. Not able to change Add to cart Background Color on single Product Page
2. not able to edit this section on category page
3. payment gateway alignnment issue on mobile devices but on pc its working fine

please look into this resolve my issue i have attached screenshot for the same

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#384122 Copied Theme version: 9.2.8

13 Answers

Rose Tyler

Support staff

February 21, 2024 at 08:35

Hello, Deep,

Thank you for reaching out to us with your concerns.

May we kindly request that you provide us with temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
The 8Theme Team

#384129 Copied

Deep

Participant

February 21, 2024 at 09:35

please check tempory login access provided

Please contact administrator
for this information.

#384135 Copied
Rose Tyler

Support staff

February 21, 2024 at 11:07
Hello, Deep,

Thank you for contacting us and for using XStore.

1/ We would like to inquire whether you recognize the code found at this link: https://prnt.sc/QKsIirYKt5Kn as one you may have implemented. If not, we suggest deactivating any third-party plugins temporarily to ascertain if they might be influencing the button’s background color. Please re-evaluate the button’s styling afterward.

2/ To proceed with your request, navigate to the following location within your dashboard: Appearance > Widgets > After the Products.

3/ Please add the next code in Theme Options > Them custom CSS > Mobile:
```
#payment .payment_methods input[type=radio]:checked+label {
    width: 90%;
}
```
4/ We would like to inform you that the additional plugins you mentioned are not necessary.

Here is a video about our various swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

Review is the default functionality of WooCommerce, and we have additional settings for them – https://www.8theme.com/documentation/docs/advanced-reviews-elevate-your-customer-feedback-game-with-xstore/ https://www.8theme.com/documentation/xstore/xstore-features/learn-how-to-set-up-the-photo-reviews-feature-in-the-booster-sales-section-of-xstore/

Best Regards,
The 8Theme Team
#384157 Copied
Deep

Participant

February 21, 2024 at 11:40

thanks for your support

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#384174 Copied

Rose Tyler

Support staff

February 21, 2024 at 12:11

Hello, Deep,

Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.

Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.

Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.

You can use only global attributes for our variation swatches – https://youtu.be/LgzC4iK-j6A

This is how it works.

Best Regards,
The 8Theme Team

#384180 Copied

Deep

Participant

February 21, 2024 at 12:15

ok thanks for the support

Please contact administrator
for this information.

#384184 Copied

Deep

Participant

February 21, 2024 at 13:06

i am getting this message on my dasboard

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#384190 Copied

Rose Tyler

Support staff

February 21, 2024 at 13:29

Hello, Deep,

Fixed – https://prnt.sc/OnGveZlFAV0l

Best Regards,
The 8Theme Team

#384200 Copied

Deep

Participant

February 21, 2024 at 13:47

product are not showing on shop page after your fixing the patch please look into this

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#384202 Copied

Deep

Participant

February 21, 2024 at 14:26

facing issue with woocommerce Version 8.6.1

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#384214 Copied

Rose Tyler

Support staff

February 21, 2024 at 14:33

Hello, Deep,

We would like to clarify that our actions could not have physically caused the situation in question.

Please ensure that this issue is not a result of a third-party plugin on your website or customizations within files.

Best Regards,
The 8Theme Team

#384215 Copied

Deep

Participant

February 21, 2024 at 14:39

i ensure that this issue is not a result of a third-party plugin on my website or customizations within files…plese look into this

Please contact administrator
for this information.

#384219 Copied

Rose Tyler

Support staff

February 21, 2024 at 15:00

Hello, Deep,

We are pleased to inform you that your Shop page is now operational. We kindly ask that you verify its functionality at your earliest convenience. Furthermore, we suggest that you proceed to activate your plugins sequentially.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#384222 Copied
Tagged: add to cart problems, product page troubleshooting, woocommerce product page solutions, woocommerce theme fixes, woocommerce wordpress themes issues, wordpress theme cart issues
Viewing 14 results - 1 through 14 (of 14 total)