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I have two problems that I hope you can help me

This topic has 4 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

loool

Participant

October 15, 2023 at 19:14

Hello.. I have two problems that I hope you can help me solve

1-my website is very slow , the elementor editor is too slow, and the website is making lags when scrolling on mobile, please how can i fix this ?

2-My hosting provides (CDN & Object cache but required from me to setup “Litespeed” on my website, which is in conflict with your performance features , how to solve this problem?

#370221 Copied Theme version: 9.2.0 WooCommerce version: 8.2.0

3 Answers

Rose Tyler

Support staff

October 16, 2023 at 13:19

Hello, Loool,

Thank you for contacting us and for using XStore.

1/ Could you provide videos of problems?

Also, provide temporary wp-admin access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

2/ “which is in conflict with your performance features” – please provide examples of the problem.

Kind Regards,
8theme team

#370312 Copied

loool

Participant

October 16, 2023 at 16:35

1/videos for lags when scrolling on mobile

https://drive.google.com/file/d/1spC8_5wo3r4aOke0mdmgre3ie3ELCWQr/view?usp=sharing

https://drive.google.com/file/d/1apKlwyFrcXN7KygnY8kAPCfCDzgWz-QF/view?usp=sharing

2/when I activate Litespeed, the website be too slow in openning and between visiting URLs and performance being down, when I deactivate it the website be less slow

Please contact administrator
for this information.

#370368 Copied
Rose Tyler

Support staff

October 19, 2023 at 10:48
Hello, Loool,

We appreciate your prompt response.

1/ Why did you add this custom code https://prnt.sc/ltjUxF83rsy2 ?

html, body { max-width: 100%; overflow-x: hidden; }

We have spent a considerable amount of time searching for the cause of the problem in various places, as we did not anticipate that you would be causing harm to your own website. We have currently removed this code. Please clear your cache and check how the scrolling is now, it improved.

2/ Have you tried to contact support of the Litespeed? Have you tested what exactly settings/options conflict? Please let us know, then we will check it more deeply from our side.

Kind Regards,
8theme team
#370795 Copied
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