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I have updated the theme but the admin dashboard not at all working

This topic has 15 replies, 3 voices, and was last updated 3 weeks, 1 days ago ago by Andrew Mitchell

JiPanditJI

Participant

October 23, 2024 at 06:47

Since the day we have purchased this theme we are getting error error and errors, now we are not able to do anything in admin panel, it is not allowing anything

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14 Answers

Rose Tyler

Support staff

October 23, 2024 at 06:57

Hello, JiPanditJI,

Thank you for reaching out to us. We sincerely apologize for the inconvenience you are experiencing with the theme. We understand how frustrating it can be to encounter errors, especially when it affects your ability to manage the admin panel.

To assist you better, could you please provide us with more details about the specific errors you are encountering? Additionally, if possible, kindly share any error messages or screenshots or video that may help us diagnose the issue more effectively.

Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Rest assured, we are committed to resolving this matter as quickly as possible and ensuring that your theme functions smoothly.

We appreciate your patience and understanding.

Best regards,
8Theme’s Team

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JiPanditJI

Participant

October 23, 2024 at 07:09

I had already provided you the same in my last topic, please use that, additionally please look into the error screenshot as attached

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JiPanditJI

Participant

October 23, 2024 at 10:36

Hi I am still waiting for the resolution

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Andrew Mitchell

Support staff

October 23, 2024 at 11:54

Hello, JiPanditJI,

Thank you for reaching out to us. We are still awaiting your FTP access credentials, as the ones provided in the previous correspondence are no longer valid. Without these, we will be unable to assist you further.

Best regards,
8Theme Team

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JiPanditJI

Participant

October 23, 2024 at 17:04

Hi
Please find the credentials as requested, I have also attached the FTP configuration file for my domain beta.jipanditji.com
The site again broke, I have pasted two screenshot one from the desktop browser and one from mobile.
Please give me the absolute solution as we can not keep on doing trouble shoot and we can not avoid using third party plugins, in one of my chain communicaiton I have shared the screenshot of the error of plugins as well.
On deep troubleshooting we found that the issue is at Home page end, all other things are working perfectly fine, everytime the home page is getting distorted both at Desktop and in Mobile as well.
Please once for all give me the solution immeditately

Please contact administrator
for this information.

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Rose Tyler

Support staff

October 24, 2024 at 07:56

Hello, JiPanditJI,

Thank you for providing the FTP username, server, and port. However, we noticed that the FTP password is missing. Could you kindly provide the FTP password as well?

Additionally, based on the screenshot you shared, it appears that the AMP version of your website is enabled plugin.https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/ . If you are not satisfied with this version, you can easily disable it by navigating to the Plugins section and deactivating the XStore AMP

Best regards,
8Theme Team

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JiPanditJI

Participant

October 25, 2024 at 03:25

password was already provided, I am sharing the same again, but if you guys take so much time to resolve the issue then how can we run our business website.

Also the website in the mobile is not working as it should work on mobile devices, there are no footer blocks visible

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

October 25, 2024 at 12:36

Hello, JiPanditJI,

Thank you for providing the necessary access. We have resolved the issue with the admin panel, and the changes were made in the following file:

/wp-content/themes/xstore/framework/version-check.php

Regarding the mobile menu, could you please clarify what you mean by “there are no footer blocks visible”? Are you referring to the footer blocks of the website, the mobile menu displayed at the bottom, or something else?

Best regards,
8Theme’s Team

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JiPanditJI

Participant

October 25, 2024 at 16:14

First thing first, Let me tell you , my issue is not resolved. So I am going to point out specific issues again.

1. Home page breaks down itslef again and again, and it is not allowing us to edit the home page and giving the error as shown in the attachement.
2. Now the Header again broke and distored, screenshot attached
3. I have attached the screenshot of another website , we wanted the same footer in our website when open in mobile devices, but it is not working.
So please help us without further delay

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Andrew Mitchell

Support staff

October 26, 2024 at 12:11

Hello, JiPanditJI

We have identified and resolved an issue with the mobile panel. Kindly check if everything is functioning correctly on your end.

Regarding the homepage, we were unable to replicate the problem you mentioned during the editing process. Could you please clarify whether the issue occurs immediately upon loading the editor, or does it arise only after you begin editing a specific element?

Best regards,
8Theme Team

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JiPanditJI

Participant

October 27, 2024 at 02:49

No, the layout of the website in the mobile is very distorted, also at the bottom we are not geting the icons and links. I have attached a reference image for the purpose, we wanted the footer links like that, your theme has the functionality like this, but somehow it is not comin out in our live website.
Also with regard to the homepage, when we try to open the home page with the link edit with homepage, it takes so much time to load the elementor and someime it says elementor can not load, try safe mode, so we have to keep refreshing the page till the time it loads.

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Andrew Mitchell

Support staff

October 28, 2024 at 10:59

Hello, JiPanditJI,

We would like to inform you that we have been periodically receiving virus alerts related to your website, which has resulted in us being disconnected from it. Please note that during our last review of your site, these alerts were not present.

This issue may be the cause of problems with rendering and footer menu options. We kindly ask you to address this matter at your earliest convenience.

For further details, please refer to the attached files.

Best regards,
8Theme Team

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JiPanditJI

Participant

November 1, 2024 at 04:46

Every time there is a proble, now the elementor editor is not at all loading from last 24 hours, we tried each and every troboulshooting. you need to resolve this asap, I am not able to edit, any post, any page. How do I run my ecommerce business, I am not able to complete the things since I have taken this them from you. Need immediate resoultion come what may

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Andrew Mitchell

Support staff

November 1, 2024 at 16:30

Hello, JiPanditJI,

We hope this message finds you well.

It appears that the issue with the virus has not yet been resolved. Additionally, we have identified that the problem with Elementor loading is not related to our theme or plugin. The same error occurs even when using the default theme (please refer to the attached files for more details).

We believe that this issue is likely caused by the virus.

Thank you for your attention to this matter.

Best regards,
8Theme Team

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