This topic has 5 replies, 3 voices, and was last updated 35 minutes ago ago by Andrew Mitchell
Since the day we have purchased this theme we are getting error error and errors, now we are not able to do anything in admin panel, it is not allowing anything
Hello, JiPanditJI,
Thank you for reaching out to us. We sincerely apologize for the inconvenience you are experiencing with the theme. We understand how frustrating it can be to encounter errors, especially when it affects your ability to manage the admin panel.
To assist you better, could you please provide us with more details about the specific errors you are encountering? Additionally, if possible, kindly share any error messages or screenshots or video that may help us diagnose the issue more effectively.
Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Rest assured, we are committed to resolving this matter as quickly as possible and ensuring that your theme functions smoothly.
We appreciate your patience and understanding.
Best regards,
8Theme’s Team
I had already provided you the same in my last topic, please use that, additionally please look into the error screenshot as attached
Hi I am still waiting for the resolution
Hello, JiPanditJI,
Thank you for reaching out to us. We are still awaiting your FTP access credentials, as the ones provided in the previous correspondence are no longer valid. Without these, we will be unable to assist you further.
Best regards,
8Theme Team
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