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I installed a demo theme but it did not work well

This topic has 5 replies, 2 voices, and was last updated 6 days, 1 hours ago ago by Alex Carter

Adam

Participant

April 6, 2025 at 17:19

I had a previoyus theme instyalled and then i replaced it with XStore and I tried to install a demop theme but it did not work well. The Homepage is a mess. Pls help

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#439956 Copied Theme version: 9.4.10

4 Answers

Adam

Participant

April 6, 2025 at 17:43

I have added the access for you

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Alex Carter

Support staff

April 7, 2025 at 07:53

Hello Adam,

Thank you for reaching out to us.

Please accept our apologies for the delayed response due to the weekend.

To resolve the issue you are experiencing, we kindly ask you to follow the steps below:
1. Deactivate all plugins except for WooCommerce and XStore Core.
2. Navigate to XStore > Import Demos and click the “Remove Demo Content” button to completely delete any previously imported demo content.
3. Then, go to XStore > Import Demos again and import your desired demo version. During this process, the necessary plugins will be automatically activated.
Please ensure that you only activate third-party plugins after the demo import has been successfully completed.

The Kirki plugin is currently activated on your website, and it may conflict with our XStore Core plugin. To ensure seamless functionality and performance, we kindly recommend that you disable the Kirki plugin completely. Please be informed that the XStore Core plugin already encompasses the Kirki framework within its own codebase. To avoid any potential issues, it is advisable to deactivate the Kirki plugin while utilizing XStore.

Currently, there are numerous active plugins on your site that are consuming server resources and may be interfering with the demo import process.

Should you need any further assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

#439993 Copied

Adam

Participant

April 7, 2025 at 08:03

Thank you! I will do that!

#440000 Copied

Alex Carter

Support staff

April 7, 2025 at 09:39

Hello Adam,

Thank you for your message! We appreciate your cooperation and are glad to hear that you will proceed accordingly. Should you need any further assistance or have additional questions, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team

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