I make changes in my site but it dosnt appear

This topic has 6 replies, 3 voices, and was last updated 2 weeks, 1 days ago ago by Andrew Mitchell

  • Avatar: muhammad
    muhammad
    Participant
    February 9, 2025 at 20:42

    i change this pic and do alot of changes and i click “Puplish ” but nothing change , i do it many times but no change .

    Files is visible for topic creator and
    support staff only.
    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 10, 2025 at 07:01

    Hello, @muhammad,

    Thank you for contacting us and for using XStore.

    This seems to be related to a caching issue. We kindly recommend contacting your hosting service provider to:

    1. Disable the CDN (Content Delivery Network) and cache plugin.
    2. Completely flush the server cache for your website.

    Once this is done, please clear your browser cache and check the website again.

    If the changes are displaying correctly in the Customizer but not on the live site, it is highly likely a caching issue. Typically, any updates reflected in the Customizer should also appear on the front end once the cache is cleared.

    We trust these steps will help resolve the issue. However, if you require further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: muhammad
    muhammad
    Participant
    February 10, 2025 at 21:44

    sorry but i dont know how to do this , can u please give me screenshot about what u tell me about and steps cuz i dont want to delete anything by mistake

    Avatar: muhammad
    muhammad
    Participant
    February 10, 2025 at 22:58

    i did everything u tell me about but nothing change i cant see my changes in my site.. :3

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 11, 2025 at 06:45

    Hello, @muhammad,

    Thank you for your response.

    1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service https://wetransfer.com/ and provide us with the link.

    2/ Please describe your request in detail what exactly you want or your desired goal for my better understanding.

    Furthermore, Please provide your site wp-admin access in the private content area so we can take a closer look at your settings and help you.

    We appreciate your cooperation and look forward to resolving your query promptly.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 11, 2025 at 14:20

    Dear muhammad,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

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