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I need setup support my woo commerce site setup

This topic has 12 replies, 3 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

Isotto

Participant

May 9, 2023 at 11:26

Hello; I dont complete setup process. Pls sen setup purchase and setup my site pls

Please, contact administrator
for this information.

#356066 Copied Theme version: 9.1.3 WooCommerce version: 7.6.1

11 Answers

Rose Tyler

Support staff

May 9, 2023 at 12:13

Hello, Isotto,

Thank you for contacting us and for using XStore.

Your site is under maintenance mode, so we can’t check it without access.
Could you provide temporary wp-admin access?

Also, describe the problems you face and the desired result in more detail.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#356077 Copied

Isotto

Participant

May 9, 2023 at 13:03

Hi;

Web site info :

Please contact administrator
for this information.

#356098 Copied

Rose Tyler

Support staff

May 9, 2023 at 13:36

Hello, Isotto,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
We’ve edited your reply and moved access into the Private Content area.

You have not replayed about problems you faced and what exactly assistance is needed from our side.

As we can see, our theme is not installed on your site. Please follow this article to install XStore – https://www.8theme.com/documentation/docs/theme-installation/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#356113 Copied

Isotto

Participant

May 9, 2023 at 15:15

Hello. We reset the field so you can re-install. We request installation from you in line with the fee.

#356133 Copied

Rose Tyler

Support staff

May 9, 2023 at 15:55

Hello, Isotto,

We’ve activated the XStore theme on your site.

Please check and let us know if you require any additional assistance.

To add a header on the site, please go to Theme Options > Header Builder > Header templates > Ready To Go Headers. It is not recommended to import a few templates, so select the desired header from our demos first.

You can install a full demo version or just particular elements from demos, via XStore > Import demos.
The import will not delete your content, but new pages, menus, static blocks, products and so on will be added in the result of the import.
Before the import, create a backup of your site to be able to restore it in case something goes wrong. Your hosting provider can help you with the backup.

Kind Regards,
8theme team

#356138 Copied

Isotto

Participant

May 9, 2023 at 16:42

Thanks a lot for your help. We will check by applying the theme customizations.

#356141 Copied

Rose Tyler

Support staff

May 10, 2023 at 07:16

Hello, Isotto,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#356180 Copied

Isotto

Participant

May 10, 2023 at 16:18

Hi; My Hosting Firm is repair server problem. I have complete Theme setup process and plugin. Import Demos. But;

1.Home page, More than one page is coming.
2. I create maintenance page and set maintenance attribute. Maintenance page not work.

Help pls.

Please contact administrator
for this information.

#356276 Copied

Tony Rodriguez

Support staff

May 11, 2023 at 05:34

Hello, @Isotto,

1. We have conducted the review on your site and find the home page is only one page and working perfectly fine, We have also recorded a video for you to view, which can be found here: https://www.veed.io/view/9f22b345-822d-4723-8edb-3cd5ff3a00e4?sharingWidget=true&panel=share

2. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. The issue was caused by the LiteSpeed cache plugin, which we have removed and deactivated. Please refer to the screenshot below for further information:

https://postimg.cc/1gpJfJm3

We thank you for your patience and understanding.

Best Regards,
8Theme’s Team.

#356296 Copied

Isotto

Participant

May 11, 2023 at 13:22

Thanks for reply. I have cleaned cache and problem solved.

Another issue; We want to set the site language to Turkish. But on your system the translation rate is 10%. I started to do the translation process on your system. How long does the approval process take here? By completing this process as soon as possible, I want you and other users to benefit as soon as possible.

Kind regards.

#356376 Copied

Rose Tyler

Support staff

May 11, 2023 at 14:48

Hello, @Isotto,

Thank you for your response.

We’ve installed the Loco translate plugin on your site and uploaded translation files, as described here – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Now you can continue translation directly on your site. Please go to Loco Translate > Themes > XStore > edit translation and Loco Translate > Plugins > XStore Core plugin.
Please note that you need to translate only the necessary strings, visible on the frontend, you do not need to translate manually to 100%. But if you do this, share the transition with us, so we can update it for other customers.

Best Regards,
8Theme’s Team

#356387 Copied
Tagged: ecommerce, setup, support, templates, woocommerce, wordpress
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