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On mobile my website is redirecting to different site

This topic has 4 replies, 2 voices, and was last updated 3 hours, 12 minutes ago ago by Rose Tyler

Hind Technologies

Participant

January 17, 2025 at 12:50

Malware in my website

Content is visible for topic creator and
support staff only.

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3 Answers

Rose Tyler

Support staff

January 17, 2025 at 13:10

Hello, Hind Technologies,

Thank you for reaching out to us.

Please note that we provide support exclusively through this forum and not via phone.

We are sure that our theme and plugins do not include any viruses or malware code, by default. You can download original files from ThemeForest (full theme package with plugins) and check. If you found a virus or your antivirus found any malware code, we would recommend you to contact your hosting provider to scan whole the WP installation, maybe DB to remove the injections and protect your site for the future.

Your web-site redirects could be caused by your server configuration settings and should be asked your hosting provider then.

Best regards,
The 8Theme Team

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Hind Technologies

Participant

January 17, 2025 at 13:19

another theme is working fine their is issue in your theme.

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#430975 Copied

Rose Tyler

Support staff

January 17, 2025 at 13:54

Hello, Hind Technologies,

May we kindly inquire if you have attempted to replace your current theme files with those available for download from ThemeForest or from our website at the following link: https://www.8theme.com/downloads/ ?

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

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