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I NEED URGENT HELP! - by Dittemila - on WordPress WooCommerce support

This topic has 31 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Rose Tyler

Dittemila

Participant

September 29, 2017 at 21:39

I cant believe this! It happens every time after an update!!

Access and solve it again!
I guess it is sticky links AGAIN.

Please, contact administrator
for this information.

#173840 Copied

30 Answers

Dittemila

Participant

September 30, 2017 at 07:54

I cant believe this! It happens every time after an update!!

Access please and solve it again!
I guess it is sticky links AGAIN.

Please, contact administrator
for this information.

#173850 Copied Theme version: Legenda

Dittemila

Participant

September 30, 2017 at 10:00

It is now your opening hours and no support is active.

What is going on?

#173851 Copied

Dittemila

Participant

October 2, 2017 at 08:16

I NEED HELP NOW!

#173886 Copied

Rose Tyler

Support staff

October 2, 2017 at 08:23

Hello,

Please check now.
I’ve clicked this button http://prntscr.com/gs6noj

Regards

#173890 Copied

Dittemila

Participant

October 2, 2017 at 09:42

STILL ERROR

#173917 Copied

Dittemila

Participant

October 2, 2017 at 09:46

you did the same Friday. worked for 5 minutes and error again!

#173918 Copied

Rose Tyler

Support staff

October 2, 2017 at 09:58

Hello,

We do not have this problem on our test installation, so very likely the problem relates to your 3-rd party plugins, it would be better try to disable 3-rd party plugins and then check the problem, also please contact WPML plugin support and explain the situation.

Regards

#173920 Copied

Dittemila

Participant

October 2, 2017 at 10:03

what is 3 party plugin?

#173923 Copied

Dittemila

Participant

October 2, 2017 at 10:07

I need help

Please, contact administrator
for this information.

#173924 Copied

Rose Tyler

Support staff

October 2, 2017 at 10:10

Means the plugins that are not included in the theme package are not in the list of required plugins.

Regards

#173925 Copied

Dittemila

Participant

October 2, 2017 at 10:11

Please help me update theme and WordPress. after update all sites has error

#173926 Copied

Rose Tyler

Support staff

October 2, 2017 at 10:20

Hello,

Did you contact hosting provider to check server error log?

Regards

#173927 Copied

Dittemila

Participant

October 2, 2017 at 10:26

I have contacted wpml
this happened after an update

#173929 Copied

Dittemila

Participant

October 2, 2017 at 10:27

this error is related to WPML I am sure

#173930 Copied

Dittemila

Participant

October 2, 2017 at 12:27

hallo? I can’t wait any longer to have my site working

#173953 Copied

Dittemila

Participant

October 2, 2017 at 12:29

after pushing the bottom the site works for five minutes. after that all sites are error

#173954 Copied

Rose Tyler

Support staff

October 2, 2017 at 12:31

In case, the problem relates to WPML, you need contact their support because we provide support for issues related strictly to our theme.

Regards

#173955 Copied

Dittemila

Participant

October 2, 2017 at 12:45

This is a plugin to compatible to your theme.
You recommended me this plugin!
It is not working correctly with your theme and I need support to solve this issue after updating your theme.

You can’t just give the problem to someone else.

If you don’t want to help, I kindly ask for another worker to look into this

#173956 Copied

Rose Tyler

Support staff

October 2, 2017 at 13:00

Please install and activate default WC theme Storefront and check if this issue appears with our theme only, or with default theme too. If the problem appears with our theme and everything works fine with the default theme, I will pass this topic to our developers, unfortunately, they will be able to check it only tomorrow.

Regards

#173959 Copied

Dittemila

Participant

October 2, 2017 at 13:08

I have tryed to deactivate wpml. And all sites are gone with error 500.
I dont know how to do the things you wante to!

#173961 Copied

Rose Tyler

Support staff

October 2, 2017 at 13:15

If you made backup, you are able to restore your site to previous state.

Regards

#173964 Copied

Dittemila

Participant

October 2, 2017 at 13:38

I did yesterday! No change!

Now will you acces and help me or find another who will?

#173969 Copied

Dittemila

Participant

October 2, 2017 at 14:52

I CANT BELIEVE THIS!

All weekend my site is error and today also and you wont help!!!

I NEED HELP NOW

#173976 Copied

Dittemila

Participant

October 2, 2017 at 14:53

I have to “save changes” ALL THE TIME TO MAKE THE SITE WORK!

#173977 Copied

Rose Tyler

Support staff

October 3, 2017 at 07:59

Hello,

Sorry for the delay. I enabled debug mode on your site and saw errors that relate to WordPress, your current theme version is not compatible with latest WordPress version, so you need update theme to the latest version. If after that, the problem won’t be solved, provide server error log so we could check your problem more deeply.

Regards

#174006 Copied

Rose Tyler

Support staff

October 3, 2017 at 08:18

We’ve checked this problem with a default theme, and the problem persists. Unfortunately, we are able to help only in case problem related to our theme options or functionality and files.

Regards

#174012 Copied

Dittemila

Participant

October 3, 2017 at 08:30

LEGENDA THEME CANT UPDATE!!

#174016 Copied

Dittemila

Participant

October 3, 2017 at 09:18

hallo???

LEGENDA THEME CANT UPDATE!!

LEGENDA THEME CANT UPDATE!!

I can’t wait any longer for this! 5 days errors after updating WordPress!!!

#174043 Copied

Dittemila

Participant

October 3, 2017 at 10:03

ANSWEAR!

LENEGDA IS YOUR THEMNE! UPDATE YOUR THEME!

#174065 Copied
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