I NEED URGENT HELP! - by Dittemila - on WordPress WooCommerce support

This topic has 31 replies, 2 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

  • Avatar: catrine87
    Dittemila
    Participant
    September 29, 2017 at 21:39

    I cant believe this! It happens every time after an update!!

    Access and solve it again!
    I guess it is sticky links AGAIN.

    Please, contact administrator
    for this information.
    30 Answers
    Avatar: catrine87
    Dittemila
    Participant
    September 30, 2017 at 07:54

    I cant believe this! It happens every time after an update!!

    Access please and solve it again!
    I guess it is sticky links AGAIN.

    Please, contact administrator
    for this information.
    Avatar: catrine87
    Dittemila
    Participant
    September 30, 2017 at 10:00

    It is now your opening hours and no support is active.

    What is going on?

    Avatar: catrine87
    Dittemila
    Participant
    October 2, 2017 at 08:16

    I NEED HELP NOW!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2017 at 08:23

    Hello,

    Please check now.
    I’ve clicked this button http://prntscr.com/gs6noj

    Regards

    Avatar: catrine87
    Dittemila
    Participant
    October 2, 2017 at 09:42

    STILL ERROR

    Avatar: catrine87
    Dittemila
    Participant
    October 2, 2017 at 09:46

    you did the same Friday. worked for 5 minutes and error again!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2017 at 09:58

    Hello,

    We do not have this problem on our test installation, so very likely the problem relates to your 3-rd party plugins, it would be better try to disable 3-rd party plugins and then check the problem, also please contact WPML plugin support and explain the situation.

    Regards

    Avatar: catrine87
    Dittemila
    Participant
    October 2, 2017 at 10:03

    what is 3 party plugin?

    Avatar: catrine87
    Dittemila
    Participant
    October 2, 2017 at 10:07

    I need help

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2017 at 10:10

    Means the plugins that are not included in the theme package are not in the list of required plugins.

    Regards

    Avatar: catrine87
    Dittemila
    Participant
    October 2, 2017 at 10:11

    Please help me update theme and WordPress. after update all sites has error

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2017 at 10:20

    Hello,

    Did you contact hosting provider to check server error log?

    Regards

    Avatar: catrine87
    Dittemila
    Participant
    October 2, 2017 at 10:26

    I have contacted wpml
    this happened after an update

    Avatar: catrine87
    Dittemila
    Participant
    October 2, 2017 at 10:27

    this error is related to WPML I am sure

    Avatar: catrine87
    Dittemila
    Participant
    October 2, 2017 at 12:27

    hallo? I can’t wait any longer to have my site working

    Avatar: catrine87
    Dittemila
    Participant
    October 2, 2017 at 12:29

    after pushing the bottom the site works for five minutes. after that all sites are error

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2017 at 12:31

    In case, the problem relates to WPML, you need contact their support because we provide support for issues related strictly to our theme.

    Regards

    Avatar: catrine87
    Dittemila
    Participant
    October 2, 2017 at 12:45

    This is a plugin to compatible to your theme.
    You recommended me this plugin!
    It is not working correctly with your theme and I need support to solve this issue after updating your theme.

    You can’t just give the problem to someone else.

    If you don’t want to help, I kindly ask for another worker to look into this

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2017 at 13:00

    Please install and activate default WC theme Storefront and check if this issue appears with our theme only, or with default theme too. If the problem appears with our theme and everything works fine with the default theme, I will pass this topic to our developers, unfortunately, they will be able to check it only tomorrow.

    Regards

    Avatar: catrine87
    Dittemila
    Participant
    October 2, 2017 at 13:08

    I have tryed to deactivate wpml. And all sites are gone with error 500.
    I dont know how to do the things you wante to!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2017 at 13:15

    If you made backup, you are able to restore your site to previous state.

    Regards

    Avatar: catrine87
    Dittemila
    Participant
    October 2, 2017 at 13:38

    I did yesterday! No change!

    Now will you acces and help me or find another who will?

    Avatar: catrine87
    Dittemila
    Participant
    October 2, 2017 at 14:52

    I CANT BELIEVE THIS!

    All weekend my site is error and today also and you wont help!!!

    I NEED HELP NOW

    Avatar: catrine87
    Dittemila
    Participant
    October 2, 2017 at 14:53

    I have to “save changes” ALL THE TIME TO MAKE THE SITE WORK!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 07:59

    Hello,

    Sorry for the delay. I enabled debug mode on your site and saw errors that relate to WordPress, your current theme version is not compatible with latest WordPress version, so you need update theme to the latest version. If after that, the problem won’t be solved, provide server error log so we could check your problem more deeply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2017 at 08:18

    We’ve checked this problem with a default theme, and the problem persists. Unfortunately, we are able to help only in case problem related to our theme options or functionality and files.

    Regards

    Avatar: catrine87
    Dittemila
    Participant
    October 3, 2017 at 08:30

    LEGENDA THEME CANT UPDATE!!

    Avatar: catrine87
    Dittemila
    Participant
    October 3, 2017 at 09:18

    hallo???

    LEGENDA THEME CANT UPDATE!!

    LEGENDA THEME CANT UPDATE!!

    I can’t wait any longer for this! 5 days errors after updating WordPress!!!

    Avatar: catrine87
    Dittemila
    Participant
    October 3, 2017 at 10:03

    ANSWEAR!

    LENEGDA IS YOUR THEMNE! UPDATE YOUR THEME!

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