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I need urgent help foe installation!! Urgent Please

This topic has 4 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Kitikole

Participant

July 28, 2023 at 12:37

Hello, i have purchased xstore new license Tonight, i have installed theme and activated with my new license, but I can’t import demo.

i contacted my hosting provider and all requirements is ok.

Please i need urgent help.

Please, contact administrator
for this information.

#363156 Copied Theme version: 9.7.1

3 Answers

Rose Tyler

Support staff

July 28, 2023 at 13:27

Hello, Kitikole,

Thank you for getting in touch with us.

Please provide FTP access – FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

Or reupload XStore Core plugin files manually via FTP. The latest archive can be downloaded from here – https://www.8theme.com/downloads

Kind Regards,
8theme team

#363159 Copied

Kitikole

Participant

July 28, 2023 at 13:41

Hello, Am sharing you here FTP Info Please install urgently.

Please contact administrator
for this information.

#363160 Copied

Rose Tyler

Support staff

July 28, 2023 at 14:05

Hello, Kitikole,

Thank you for your response.

We can’t connect to FTP using FileZilla, unfortunately. But we were able to install the latest version of the Core plugin and import demo content on your site. Please check.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#363164 Copied
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