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I scroll down at the end of the mobile menu, the background continues to scroll down.

This topic has 6 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Luca Rossi

Sam

Participant

August 23, 2024 at 11:33

Hi,

I scroll down at the end of the mobile menu, the background continues to scroll down.

I want the website background not to scroll down and not move after I open the mobile menu.

Please help me to solve this problem.

Thank you very much.

I use wetransfer platform to upload the video.
Wetransfer Platform Download link:
https://we.tl/t-4p6RiHJFwn

Please check.
Thank you.

#411317 Copied Theme version: 9.3.18

5 Answers

Tony Rodriguez

Support staff

August 23, 2024 at 12:00

Hello, @Sam,

Thank you for contacting us and for using XStore.

We have conducted a thorough review of your website using a Chrome browser on a personal mobile device and are pleased to report that we did not encounter any issues. For your reference, we have recorded a video demonstrating the functionality, which can be accessed in the private content area.

To ensure optimal performance on your end, we kindly ask that you clear your browser’s cache and attempt to access the website again.

Should the issue persist, please provide us with details regarding the mobile device and browser you are using. This information will greatly assist us in understanding and resolving the problem more efficiently.

Thank you for your attention to this matter.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#411320 Copied

Sam

Participant

August 23, 2024 at 13:04

Hi,

It is because your colleague gave a CSS code and added it to Theme Custom CSS -> Global CSS.

The CSS Code:
.etheme-elementor-off-canvas–shown {
overflow: hidden;
}

The lock screen is solved, but the mobile menu is also locked.
If the front page is displayed and I click the mobile menu immediately, the menu is normal.
But, if I scroll down the front page and then click the mobile menu after two, three or four times, the mobile menu will be locked.

I use wetransfer platform to upload the video.
Wetransfer Platform Download link:
https://we.tl/t-PIHV4bnRcu

Please check.
Thank you.

#411341 Copied
Luca Rossi

Support staff

August 23, 2024 at 16:51
Hi @Sam,

Please update the previous CSS code to this:
```
@media (min-width: 980px){
.etheme-elementor-off-canvas–shown {
overflow: hidden;
}
}
```
Hope it helps!
#411396 Copied
Sam

Participant

August 23, 2024 at 18:48

Hi,

I tested it and this code is not working.
and
I test again.

I deleted the following CSS code. (Your colleagues gave me another code to solve another problem)

selector .etheme-elementor-off-canvas_content:not(:hover) {
overflow: hidden;
}

Lock the screen CSS code is working.

Thank you.

#411408 Copied

Luca Rossi

Support staff

August 25, 2024 at 09:48

Glad to hear everything is working fine now.

Best regards,
8Theme’s Team

#411522 Copied
Tagged: best selling, endless background scroll, mobile menu, premium woocommerce themes, scroll down feature, user-friendly interface, woocommerce themes
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