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I set up the emails with email builder but no emails are being sent.

This topic has 7 replies, 3 voices, and was last updated 7 months, 1 weeks ago ago by Rose Tyler

Terpsauce

Participant

April 11, 2024 at 22:17

Please see the screenshot. No emails are being sent from the site when someone places an order.

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support staff only.

#391295 Copied Theme version: 9.3.5

6 Answers

Terpsauce

Participant

April 11, 2024 at 22:23

I just reset the password. DM sent.

Please contact administrator
for this information.

#391296 Copied

Rose Tyler

Support staff

April 12, 2024 at 08:29

Hello, Mr.Auxins,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please check how it works when our email builder is disabled (XStore > Email Builder).

Also, check how it works when not XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).

Let us know the results of the tests.

Kind Regards,
8theme team

#391324 Copied

Terpsauce

Participant

April 12, 2024 at 08:58

Hi, that’s impossible for me to try, because I cannot make these changes to the live site., And if I make the changes to a staging site then it woudnt be testing the real site.

The emails dont get sent, happened since last update.

#391341 Copied

Jack Richardson

Support staff

April 12, 2024 at 10:00

Hello @Mr.Auxins

Given the limitation that you’re unable to test the default WooCommerce Email without our Email builder active, it’s challenging for us to offer precise assistance or alternative suggestions.

Regarding the issue with emails not being sent since the last update, it’s essential to consider potential factors that might be contributing to this issue. From our past experiences, similar issues have often been caused by variations such as server configurations, conflicts with third-party plugins, or customizations within child themes.

To proceed effectively, it would be beneficial to explore alternative methods for testing without the Email builder active. Once we have reliable testing results from you, we can then continue our conversation and provide appropriate assistance based on your findings.

Thank you for your cooperation in resolving this matter.

#391363 Copied

Terpsauce

Participant

April 12, 2024 at 10:25

Hi Jack, I would need to allow you to log into my live sites wp-admin so you can test the problem.

Let me know when you are available to do this. I will get backed up and give you access to determine the problem.

#391383 Copied

Rose Tyler

Support staff

April 13, 2024 at 07:03

Hello, Terpsauce,

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#391533 Copied
Tagged: email builder, email sending issues, theme setup, troubleshooting, woocommerce, woocommerce support, wordpress
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