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I try to place the order on my site, there are two bugs,please check the attachment.

This topic has 5 replies, 2 voices, and was last updated 1 months ago ago by Luca Rossi

pigeleven

Participant

August 17, 2024 at 13:21

I try to place the order on my site, there are two bugs,please check the attachment.
1.when i click the ”add to cart”,the order total shows 2599usd which is correct,but the shipping cart shows only 1650usd,and there is no detail options on it.(pls check the bug1.jepg)
2.when i click the ”buy now”,the order total shows 2599usd which is correct,but when the page goes to billing details ,the total is just 2249usd,it lost one option(300usd).(pls check the bug2.jepg)
this is the link i tried to order:
https://annesexdoll.com/product/free-shipping-168cm-5-5ft-e-cup-full-silicone-sex-doll/

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#410543 Copied Theme version: 9.3.15

4 Answers

Luca Rossi

Support staff

August 19, 2024 at 06:21

Dear @pigeleven,

We hope this message finds you well. We would like to inform you that we have disabled the Ajax Add to Cart setting on your platform, and it is now functioning correctly.

Please be advised that the Ajax Add to Cart setting is currently incompatible with any custom fields on the product page. We apologize for any inconvenience this may cause and are actively working on a solution.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

#410663 Copied

pigeleven

Participant

August 19, 2024 at 07:15

please check the attachment,still have problem.
1.when i click the ”add to cart”,the order total shows 1678usd which is correct,but the shipping cart shows only 1288usd.(pls check the bugA.jepg and bugAA.jepg)
2.when i click the ”buy now”,the order total shows 1678usd which is correct,but when the page goes to billing details ,the total is just 1288usd.(pls check the bugB.jepg)

Files is visible for topic creator and
support staff only.

#410668 Copied

pigeleven

Participant

August 19, 2024 at 07:23

i found its not working when i choose the ”Select Accessories(MULTIPLE)” this option, just this option is not working.pls check

#410672 Copied

Luca Rossi

Support staff

August 19, 2024 at 08:50

Dear @pigeleven,

We hope this message finds you well. Upon reviewing your concerns, it appears that the issues you are experiencing are associated with a third-party plugin. Unfortunately, this falls outside the scope of our standard support services.

We kindly advise you to contact the plugin’s author directly for further assistance. You can reach their support team at the following link: [https://support.yithemes.com/hc/en-us/requests/new](https://support.yithemes.com/hc/en-us/requests/new).

Thank you for your understanding.

Best Regards,
The 8Theme Team

#410695 Copied
Tagged: attachment check, best selling, order placement, site bugs, theme issues, troubleshooting, woocommerce themes
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