Return to previous page

I want to change the SHOP and the SEARCH RESULT PAGE but there is no way

This topic has 2 replies, 2 voices, and was last updated 9 months, 2 weeks ago ago by Jack Richardson

PATRICIA MORALES

Participant

June 27, 2024 at 05:09

Hello, I am going crazy with th is, I have spend HOURS, and there is no way I can solve it.
I installed FIBOSEARCH

The FIRST problem is that the search page, do not work. Whatever you search, it brings the very same page, always !

https://24.donmateo.com.uy/wp

SECOND. I defined a product archive in elementor for the displaying of the search results, but it does not function, it always brings the very same with “all” the products, not the searched ones, neither the format I defined in the archive page

Please help!! how can I solve this ?!!!

thankl you
regards
Patricioa

Please, contact administrator
for this information.

#401945 Copied Theme version: 9.3.9

1 Answer

Jack Richardson

Support staff

June 27, 2024 at 08:24

Dear @PATRICIA MORALES,

I hope this message finds you well. We have noticed an issue related to the third-party search plugin implemented in your website’s header. It appears that the plugin adds an additional parameter (&dgwt_wcas=1) to the URL, which unfortunately interferes with the accuracy of the search results.

Upon removing this parameter, we observed that all products relevant to your search query were successfully found and displayed correctly, as shown here: https://prnt.sc/_wwa1GD6OCcg. However, when the search includes this parameter, the products are not displayed as expected, as illustrated here: https://prnt.sc/2XNPWGVtZOQF.

To address this issue, we would like to suggest the following solutions:

1. Utilize the built-in search element available in our header builder.
2. Consider migrating your customizer header to one built with Elementor, which can be done following the instructions here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.
3. Contact the author of the plugin regarding the issue caused by the additional parameter. It seems there may be a restriction within their plugin that affects the search functionality.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

We are committed to providing you with the necessary support to resolve this matter efficiently. Please let us know how you would like to proceed or if there is anything else we can assist you with.

Best regards,
Jack Richardson
The 8Theme Team

#401973 Copied
Viewing 2 results - 1 through 2 (of 2 total)