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I want to change Theme of my Website as the existing theme does not installing certain files

This topic has 2 replies, 2 voices, and was last updated 16 hours, 19 minutes ago ago by Tony Rodriguez

Kalpesh Prajapati

Participant

December 27, 2024 at 12:35

Subject: Assistance Required: Issues with Theme Installation

Dear 8theme Support Team,

I purchased a WordPress theme today from your platform. While installing the theme, I encountered an issue where some files were not downloading or installing correctly in WordPress.

I would appreciate it if you could guide me on how to resolve this issue. Alternatively, if the issue cannot be resolved, I would like to request a change of theme or a suitable solution.

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1 Answer

Tony Rodriguez

Support staff

December 27, 2024 at 12:50

Hello, @Kalpesh Prajapati,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 3000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please read this article: https://www.apachefriends.org/faq_windows.html

After that, Please clear your browser cache and check again.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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