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I want to connect the WooPayments to my webstore but i can’t

This topic has 4 replies, 2 voices, and was last updated 5 months ago ago by Rose Tyler

José Silva

Participant

May 15, 2024 at 12:10

Hello,

I want to connect the WooPayments to my webstore but i can’t.
I made the step 1 (Photo “1”) them the step 2 (Photo “2”) and then e return to the previus menu and says “Please connect to WordPress.com to start using WooPayments.”. I can’t go further then this.

Best regards,
José Silva.

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#395270 Copied Theme version: 9.3.9

3 Answers

Rose Tyler

Support staff

May 15, 2024 at 13:44

Hello José,

Thank you for contacting us and for using XStore.

Could you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only? Let us know the result.

Best Regards,
8Theme’s Team

#395297 Copied

José Silva

Participant

May 15, 2024 at 14:21

Hello,

The problem stays de same if i switch the theme.

Best regards.

#395304 Copied

Rose Tyler

Support staff

May 15, 2024 at 14:32

Hello José,

We hope this message finds you well. We would like to inform you that the issue you are experiencing is not related to the theme itself. As the theme authors, we are unable to provide direct assistance in this matter. We kindly advise you to contact WooCommerce support for further help https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#395305 Copied
Tagged: best selling themes, connect woopayments, ecommerce solutions, webstore setup, woocommerce themes, woocommerce troubleshooting, woopayments integration
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