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I want to inquire about unanswered questions

This topic has 8 replies, 3 voices, and was last updated 3 weeks ago ago by Andrew Mitchell

bzzxzz

Participant

August 28, 2024 at 08:10

Hello, recently I have a question that I did not see your reply to in My Recent Topics.
I don’t know what the reason might be.
This has already happened three times.

Or, where can I see all the questions that I have not received a reply to?

#411921 Copied Theme version: 9.3.18

7 Answers

Rose Tyler

Support staff

August 28, 2024 at 10:30

Hello,

Thank you for reaching out to us.

Here you can see all your topics – https://www.8theme.com/users/bzzxzz/topics/

Best Regards,
8Theme’s Team

#411967 Copied

bzzxzz

Participant

August 28, 2024 at 10:49

Thank you. What I meant to ask is, where can I find those questions that have not received a reply?

Perhaps I should ask the question again,
but I have already deleted the screenshot of the prompt.
However, it was something like “Xstore 3.8.1 Bug with YITH WooCommerce Product AddOns Premium Version: 1.2.4.”

I resolved the issue by updating the plugin,
but a new problem has arisen—
the content in Image 2 has disappeared.

Files is visible for topic creator and
support staff only.

#411973 Copied

Andrew Mitchell

Support staff

August 28, 2024 at 15:44

Hello, bzzxzz,

I hope this message finds you well. We would like to clarify a couple of details regarding your recent activities:

1) Could you please confirm if a template was created using the XStore Product Archive Builder?
2) Could you specify which plugin was updated to resolve the issue?

We appreciate your cooperation and look forward to your prompt response.

Best Regards,
8Theme’s Team

#412046 Copied

bzzxzz

Participant

August 29, 2024 at 09:34

I can confirm that it was your technical staff who helped with this.
The updates were for WooCommerce and XStore Core.

#412152 Copied

Andrew Mitchell

Support staff

August 29, 2024 at 15:22

Hello, bzzxzz,

Thank you for your clarification. Could you kindly resend the administrative panel and FTP access credentials, as the ones previously provided are no longer valid?

Additionally, it appears that the template may have been permanently deleted and will likely need to be recreated. We will attempt to restore it, but it seems improbable that we will succeed.

Best Regards,

8Theme’s Team

#412233 Copied

bzzxzz

Participant

August 30, 2024 at 07:26

A single sesame seed is a small matter,
but a whole ground covered in sesame seeds can be overwhelming.
I hope you will do your best.

#412292 Copied

Andrew Mitchell

Support staff

August 30, 2024 at 15:30

Hello, bzzxzz,

Thank you for the inspiration you have provided. However, we have noticed that the access credentials have not yet been shared with us.

We kindly request you to send the necessary access details at your earliest convenience to facilitate our ongoing collaboration.

Best Regards,
8Theme’s Team

#412402 Copied
Tagged: ecommerce template queries, unanswered questions inquiry, woocommerce query support, woocommerce unresolved issues, woocommerce wordpress templates, wordpress ecommerce solutions, wordpress woocommerce help
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