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I want to refund the item. Because It’s not working with my website.

This topic has 9 replies, 2 voices, and was last updated 2 years, 7 months ago ago by Tariqur Rahman

Tariqur Rahman

Participant

March 22, 2022 at 14:57

I just bought the theme today and I tried so much but it’s not working with my website.
I download demo, but it’s broken. And also so many problems I am facing. Please understand the situation and refund it. I will be happy.

Please, contact administrator
for this information.

#320219 Copied Theme version: 8.1.2 WooCommerce version: 6.3.1

8 Answers

Olga Barlow

Support staff

March 22, 2022 at 20:00

Hello,

Take our apologies if you faced any inconvenience using our theme.
Could you, please, provide us with WP Dashboard access and tell me what demo you want to install? We’ll check and help you. You’ll check the site and if after that you still want refund we’ll give that.

Regards

#320251 Copied

Tariqur Rahman

Participant

March 23, 2022 at 00:41

There are so many problems I faced with this theme.
The speed is very slow and whenever I am installing any demo it’s broken.
And there is no option to uninstall the demo. Previous demo data also should manually remove.

Please contact administrator
for this information.

#320275 Copied

Tariqur Rahman

Participant

March 23, 2022 at 03:53

You should not say 24/7 Tech Support, If you can’t provide support. I am really disappointed with the item and support also. My site is totally not working, and I am on pressure after buying it.

#320279 Copied

Olga Barlow

Support staff

March 23, 2022 at 11:15

Hello,

Sorry, but we have a lot of clients and we need to help all of them. You are not alone. I hope that you understand that. Our reply time may vary depending on the number of requests and is up to 24 hours Monday-Friday and up to 48 hours on weekends. So, be patient.
Besides, if I try to log in to your Dashboard I can’t https://gyazo.com/569746d0b8228d021db38cb7e43df481
Provide us with correct WP Dashboard access to allow our support to proceed.

Regards

#320316 Copied

Tariqur Rahman

Participant

March 23, 2022 at 13:38

Ok. I already have modified the password and I have login myself also. Please try again

Please contact administrator
for this information.

#320333 Copied

Tariqur Rahman

Participant

March 23, 2022 at 17:30

Ohhhh Please bro. Just refund the item. I don’t want to waste my time anymore.

Please contact administrator
for this information.

#320359 Copied

Olga Barlow

Support staff

March 23, 2022 at 18:20

Hello,

You can submit refund request here https://themeforest.net/refund_requests/new
Take our apologies if you faced any inconvenience using our theme.

Regards

#320369 Copied

Tariqur Rahman

Participant

March 24, 2022 at 00:17

Thank you so much

#320396 Copied
Tagged: policy, refund, return, service, themes, woocommerce, wordpress
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I want to refund the item. Because It’s not working with my website.

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