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I want to replace VAT with GST as my country has GST not VAT

This topic has 11 replies, 3 voices, and was last updated 10 minutes ago ago by Luca Rossi

Rakesh

Participant

December 25, 2024 at 12:43

I want to replace VAT with GST in the cart as my country has GST. How should I do it ?

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10 Answers

Tony Rodriguez

Support staff

December 25, 2024 at 13:19

Hello, @Rakesh,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we noticed that the cart does not display the “ex VAT” information. For your reference, we have attached an image in the private content area.

To assist you further, could you please provide the URL of the product page so we can add the product to the cart and verify the “ex VAT” display? Additionally, we kindly request access to your site’s WordPress admin panel (wp-admin) in the private content area. This will allow us to thoroughly review your settings and provide the necessary support.

Thank you for your cooperation. Should you have any questions or require further clarification, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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for this information.

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Rakesh

Participant

December 25, 2024 at 14:04

Something crazy is happening. I am attaching the image again for the issue where I can see it consistently VAT. Sending the login details in private area.

Please contact administrator
for this information.

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Rakesh

Participant

December 25, 2024 at 14:19

Looks like someone from your team has removed VAT as I had given admin access for some other issue.

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Luca Rossi

Support staff

December 26, 2024 at 09:12

Dear Rakesh,

Could you kindly confirm if the VAT has been successfully replaced with GST?

Thank you for your assistance.

Best regards,
The 8Theme Team

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Rakesh

Participant

February 9, 2025 at 16:42

I am again seeing the VAT here in the cart.

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Luca Rossi

Support staff

February 10, 2025 at 08:33

Dear Rakesh,

We hope you are doing well.

We would like to bring to your attention that the price displayed in the cart on our end appears as follows: (https://prnt.sc/db40ih7O96lg).

Could this be a cache-related issue? We kindly request you to clear all caches and check again.

Please let us know if the issue persists.

Thank you for your time and assistance.

Best regards,
8Theme Team

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Rakesh

Participant

February 10, 2025 at 14:16

Hi @Luca Rossi,
This is not cache-related issue. It behaves differently at different times at the same computer. Even I have tried on other computer but results are not consistent as reported. How about a situation when a customer sees this and report to our tax autorities ? This can cause legal troubles for me as my country is not having VAT (we have been using GST in India since 2017 ). Also, I can’t ask customer to clear his/her cache. I will come to know only when customer contacts me.

I am sharing some snapshot of the same computer when I added the things in a gap of few min. You can see the time and icons on screen.
Pics (VAT1, VAT2) shouldn’t display VAT all all for me. Even during billing it shows VAT. Pics (VAT3, VAT4) looks fine. So, something is wrong at theme’s/plugin’s coding level. Can you please check ?

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Luca Rossi

Support staff

February 11, 2025 at 10:11
Hi @Rakesh,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

small.tax_label { display: none !important; }

Kind regards,
The 8Theme Team
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Rakesh

Participant

February 11, 2025 at 14:09

Thanks @Luca Rossi . It’s working perfectly now. If you have the documentation about these variables then please share. It will be helpful for me to debug in future.

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Luca Rossi

Support staff

February 12, 2025 at 07:17

Dear @Rakesh,

There are no specific documents available for this. We achieve this by inspecting the HTML elements and then hiding the tax label using custom CSS code:

(https://prnt.sc/sdsfm8e3CbiH)

We hope this information is helpful. Please feel free to reach out if you need any further assistance.

Best regards,
8Theme Team

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