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I would like to request Refund on my xstore theme

This topic has 7 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

Jackson

Participant

November 30, 2022 at 18:13

Hi 8theme,
I bought your Xstore woocommerce theme from Envato market.Can I know what is the procedure to get back my money. I’m unable to download the plugin, but the support is useless. I do not get any support at all. I am unsatisfied on the product and wish to get a refund.

I download the theme and it messed up my previous website. Now I need to redo everything again

Please, contact administrator
for this information.

#340163 Copied Theme version: 8.3.8

6 Answers

Rose Tyler

Support staff

December 1, 2022 at 06:59

Hello,

Take our apologies if you faced any inconvenience using our theme!
As we can see it is your first topic on our support forum, and we will do our best to help you, so do not tell “the support is useless”, please.
” I’m unable to download the plugin” – do you mean XStore Core plugin? Please download it from this page – https://www.8theme.com/downloads
Let us know what else assistance is needed.

Here you can read the refund policy – https://themeforest.net/page/customer_refund_policy

Regards

#340189 Copied

Jackson

Participant

December 1, 2022 at 08:29

I downloaded the plugin, it stucked for hours on loading for plugin. It’s not working at all.

I just want an refund , please assist me the procedure

#340200 Copied

Rose Tyler

Support staff

December 1, 2022 at 10:13

Hello,

Refund request can be submitted here – https://themeforest.net/refund_requests/new

Regards

#340209 Copied

Omar Rite

Participant

February 14, 2023 at 03:18

i would like a refund please. Guess a special people get support.

#346857 Copied

Omar Rite

Participant

February 14, 2023 at 03:19

how i go about the refund?

#346858 Copied

Rose Tyler

Support staff

February 14, 2023 at 08:24

Hello, Omar Rite,

Please, read the refund policy – https://themeforest.net/page/customer_refund_policy

What problem with XStore did you face? As we can see, you did not submit any own topic on our forum https://prnt.sc/dJE9R6bIEMll . What is your reason to get refund?
Our support team is always available to assist our customers in any way we can.

Kind Regards,
8theme team

#346879 Copied
Tagged: bestselling, refund, request, themes, woocommerce, xstore
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