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Icon Box not showing icon - by jinesh - on WordPress WooCommerce support

This topic has 17 replies, 4 voices, and was last updated 9 years, 9 months ago ago by Olga Barlow

jinesh

Participant

March 11, 2015 at 12:27

Hi

I am adding an iconbox on my site and it is not giving me an option to select the icon in the Visual Composer. So I used the shortcode below to do it and its still not working.

[icon_box name=”icon-magic” text=”Click edit button to change this text.” title=”Battery fully recharges in 2 hours”]

Please can you help me with this.

#48753 Copied WooCommerce version: 4.1.1

16 Answers

Eva Kemp

Support staff

March 11, 2015 at 15:21

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#48793 Copied

jinesh

Participant

March 12, 2015 at 11:19

Here you go.

Please, contact administrator
for this information.

#49019 Copied WooCommerce version: 4.1.1

Eva Kemp

Support staff

March 12, 2015 at 16:00

Hello,

Please show a direct link of a page where you added icon code. Also please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#49147 Copied

jinesh

Participant

March 13, 2015 at 13:45

Hi

I have given the details in the private content area.

Please, contact administrator
for this information.

#49370 Copied

Eva Kemp

Support staff

March 13, 2015 at 16:52

Hello,

Please try to use Icon element in Visual Composer editor instead of Awesome Icon.

Thank you.
Regards,
Eva Kemp.

#49442 Copied

jinesh

Participant

March 22, 2015 at 15:53

Hi

I just realized, All the theme icons on my website have disappeared.

Missing remove Product Icon

Scroll to top icon missing

Please can you help me fix it.

#51495 Copied

Eva Kemp

Support staff

March 22, 2015 at 19:15

Hello,

Please update Woocommerce plugin to the latest version.
Create a back up before update.

Thank you.
Regards,
Eva Kemp.

#51508 Copied

jinesh

Participant

March 23, 2015 at 17:17

Hi,

I updated the plugin. But the icons were still missing even after the update.
And also it breaks the somethings on the website. Like the menu drop-down doesn’t work, one of the sections on the home page disappears and website also doesn’t load correctly.

So I downgraded to the old version.

#51753 Copied

Eva Kemp

Support staff

March 23, 2015 at 17:53

Hello,

May we update the plugin to check the issue?

Regards,
Eva Kemp.

#51763 Copied

Brian Johnson

Member

March 23, 2015 at 17:55

Hello

Please try to enable/disable plugins. It is likely that one of them causes the issue.

With best regards
Brian Johnson

#51765 Copied

jinesh

Participant

March 23, 2015 at 18:02

@Eva Yes you can update the plugin and see.

@Brian It starts working as soon as I downgrade. Most likely the theme is not compatible with the new Woocommerce. And anyway it does not fix the icon problem.

#51767 Copied

Eva Kemp

Support staff

March 23, 2015 at 18:24

Hello,

Are you making any changes now?
We’re getting this error on your site:
Error establishing a database connection

Have you changed database settings?

Regards,
Eva Kemp.

#51776 Copied

jinesh

Participant

March 23, 2015 at 18:37

No I am not making any changes. There was some issue with the server. It is back on now.

#51782 Copied

Eva Kemp

Support staff

March 24, 2015 at 12:44

Hello,

We’ve passed this issue to our developers.
As soon as there is a result we’ll let you know.

Thank you for your understanding and patience.

Regards,
Eva Kemp.

#51972 Copied

jinesh

Participant

March 30, 2015 at 12:00

Hi,

Any updates on this from your developers?

Thanks
Jinesh

#53132 Copied

Olga Barlow

Support staff

March 30, 2015 at 12:51

Hello,

Sorry for delay. Check your site now, please.

Regards,
Olga Barlow

#53164 Copied
Tagged: best, icon, selling, showing, themes, woocommerce
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