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Icon carousel doesn’t slide and stays put

This topic has 2 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

  • Avatar: Nafer Velaides
    Nafer Velaides
    Participant
    June 1, 2023 at 17:49

    Hello…

    I have an icon carousel on my home page but it doesn’t slide on mobile or desktop.

    Could you help me with this problem?

    https://maxxiferreteria.com/wp-content/uploads/2023/06/Error-Carrousel.png

    Thank you

    Please, contact administrator
    for this information.
    #358396 Copied Theme version: 9.1.5
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 2, 2023 at 05:53

    Hello, Nafer Velaides,

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Best regards,
    8Theme’s Team

    #358414 Copied

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