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IDStore Compatibility with WooCommerce 2.1.9

This topic has 10 replies, 4 voices, and was last updated 10 years, 7 months ago ago by Eva Kemp

dhawaljshah

Participant

June 7, 2014 at 18:36

It has been over 20 days (almost a month) since I asked about when IDStore will support WooCommerce 2.1.9. There are some template conflicts. Your response on Themeforest was ‘ask in our support forums’ so here I am.

PLEASE GIVE ME A PROPER ANSWER WITH A CLEAR TIMELINE!

Please, contact administrator
for this information.

#6376 Copied

9 Answers

Eva Kemp

Participant

June 9, 2014 at 09:12

Hello,

We’re sorry for a delay with the reply.
Could you please provide us with FTP and admin panel credentials in Private Content?
Also please specify what conflicts you are experiencing with the templates.

Thank you.

Regards,
Eva Kemp.

#6426 Copied

dhawaljshah

Participant

June 11, 2014 at 06:45

Hi Eva,

Try this – setup a FRESH install for WordPress. Install WooCommerce plugin (2.1.11 currently) and then activate the LATEST idStore theme (3.4 currently). This is the immediate warning I get:

Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.

I don’t know which templates these are. However, your team needs to update SOMETHING somewhere to make it compatible with WooCommerce and make sure your customers don’t fear updating their themes.

Please take action and respond.

Thanks.

#6697 Copied

dhawaljshah

Participant

June 11, 2014 at 06:47

I believe the issue is that idStore bundles pretty much every single template that comes with WooCommerce in its theme. As such, every new release of WooCommerce that updates templates is going to cause some template to get outdated in your theme. However, as an end user, I should NOT be the one having to investigate these issues. Your team is supposed to ensure compatibility before release and/or update the theme within days of a WooCommerce release to ensure compatibility.

#6698 Copied

dhawaljshah

Participant

June 11, 2014 at 07:04

For example, currently, WooCommerce system status shows

review-order.php version 2.1.0 is out of date. The core version is 2.1.8,

#6699 Copied

Eva Kemp

Participant

June 11, 2014 at 08:34

Hello,

We’re very sorry for such troubles, but this bug should be fixed in our future update.
Meanwhile you can resolve this problem copying the file review-order.php from plugins/woocommerce/templates/checkout to themes/idstore/woocommerce/checkout to overwrite the old file.

Regards,
Eva Kemp.

#6707 Copied

GeekSpecialties

Participant

July 24, 2014 at 06:31

Errors are still listed in admin.

It’s been three months since last theme update. Please update soon so I don’t have to guess which files are customized.
Please remove all non-customized woocommerce files from your theme files to fix current errors and prevent future errors.

Notice in plugin dashboard:
https://dl.dropboxusercontent.com/u/41218/idstore-wooc-compatability-notice.jpg

In WooCommerce system status:
https://dl.dropboxusercontent.com/u/41218/idstore-wooc-compatability-notice-2.jpg

#10610 Copied

Jack Richardson

Support staff

July 24, 2014 at 06:56

Hello,

If you want you can provide us with FTP and wp-admin credentials in Private Content and we’ll fix the issue.

Regards,
Jack Richardson

#10613 Copied

GeekSpecialties

Participant

July 24, 2014 at 22:38

Ideally for future compatibility I would want all non customized files removed or a list of customized files so I can remove the rest from /idstore/woocommerce/

I’ll send you ftp to the dev site copy.

Please, contact administrator
for this information.

#10698 Copied

Eva Kemp

Participant

July 25, 2014 at 08:18

Hello,

Please check Woocommerce system status now. If there are still some errors please provide us with wp-admin panel credentials.
Thank you.

Regards,
Eva Kemp.

#10728 Copied
Tagged: 2.1.9, compatibility, idstore, online shopping, user friendly, woocommerce, wordpress themes
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IDStore Compatibility with WooCommerce 2.1.9

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