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IDStore – Portfolio – Help - by morisalisa

This topic has 33 replies, 4 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

morisalisa

Participant

May 6, 2015 at 11:29

Hi!
Created by portfolio – Edit Project: Bruno Zampa

1) click Save: http://c2n.me/3hgbQiF.jpg
2) an error page: http://c2n.me/3hgchHt.png

Help…

Please, contact administrator
for this information.

#62011 Copied Theme version: IDStore

32 Answers

morisalisa

Participant

May 6, 2015 at 15:35

Help… Help… Help…

#62147 Copied

Eva Kemp

Support staff

May 6, 2015 at 16:04

Hello,

The credentials are incorrect.
Please check them and provide us with FTP access as well.

Thank you.
Regards,
Eva Kemp.

#62163 Copied

morisalisa

Participant

May 6, 2015 at 21:05

Hi!
Username and password attached to the message.
I have a few problems.)))
1) it is impossible to import and configure idstore-revolution-slider-import
2) I can not find the page:
checkout
my account
3) conflict when you save buttons portfolio

Please help me set up a website ..))))))))
thank you

Please, contact administrator
for this information.

#62268 Copied

morisalisa

Participant

May 6, 2015 at 22:44

)))))
I noticed not finish the process at the page HOME:
custom.css
.carousel{
height: 250px !important;
}

1) With a small amount of the monitor screen, all is well http://c2n.me/3hiDjRQ.jpg
2) A large increase in the screen size, it does not work, nothing changes http://c2n.me/3hiDxgJ.jpg

Maybe somewhere else you need to change CSS style for large screen?

#62278 Copied

Brian Johnson

Member

May 7, 2015 at 08:06

Hello

Sorry. Please check your credentials because we cannot login to check the issues.

With best regards
Brian Johnson

#62299 Copied

Eva Kemp

Support staff

May 7, 2015 at 08:11

Hello,

You renamed “My Account” page to “Мой профиль” and “Checkout” to “Оплата”.
Please check.
Please provide us with correct FTP credentials as we can’t connect with the ones you provided.

Thank you.
Regards,
Eva Kemp.

#62302 Copied

morisalisa

Participant

May 8, 2015 at 06:25

Hi!
login and password for FTP attached

Please, contact administrator
for this information.

#62553 Copied

morisalisa

Participant

May 8, 2015 at 06:32

login and password for FTP attached, it works, please see.
in a private form.

Please, contact administrator
for this information.

#62554 Copied
Robert Hall

Support staff

May 8, 2015 at 07:28
Hello,

I’ve replaced your code in custom.css file to this:
```
.product-slider .carousel{
  height: 310px !important;
}
```
Please check it.

Regards,
Robert Hall.
#62559 Copied
morisalisa

Participant

May 8, 2015 at 08:15

Ok!
Everything is fine!
Thank you!

1) Portfolio help…. http://c2n.me/3hmQOtx.jpg
2) Revolution Sliders import-test… please…

#62579 Copied

Eva Kemp

Support staff

May 8, 2015 at 11:02

Hello,

Please ask your host to increase upload_max_filesize and post_max_size functions at least to 50M. After that try to import slider archive and update portfolio project.

Thank you.
Regards,
Eva Kemp.

#62650 Copied

morisalisa

Participant

May 8, 2015 at 11:15

Hello!
I have access to cPanel whether you can do it yourself, where to do it, can you help me?
Regards,

#62652 Copied

Eva Kemp

Support staff

May 8, 2015 at 11:55

Hello,

You’d better contact your host for the instructions. They should know where to make changes.

Regards,
Eva Kemp.

#62661 Copied

morisalisa

Participant

May 8, 2015 at 13:34

Hello!
Is it possible to solve the problem through FTP&
Regards,

#62707 Copied

Brian Johnson

Member

May 8, 2015 at 13:44

It can be solved in different ways in accordance to your server configuration. And your host provide can tell you which file you need to edit for this options.

With best regards
Brian Johnson

#62714 Copied

morisalisa

Participant

May 8, 2015 at 13:54

Hello,
please tell me what to do, what kind of file you want to change? What to do with him?
Regards,

#62720 Copied

Eva Kemp

Support staff

May 8, 2015 at 13:57

Hello,

Please contact your host and ask them to increase upload_max_filesize and post_max_size functions at least to 50M. They should tell you where exactly to make changes. Sorry, but we don’t provide hosting support.

Thank you.
Regards,
Eva Kemp.

#62723 Copied

morisalisa

Participant

May 8, 2015 at 14:17

Hello,
All done, 50 MGB registered.))
Thank you.
Regards,

#62728 Copied

Eva Kemp

Support staff

May 8, 2015 at 14:18

Hello,

You’re welcome.

Regards,
Eva Kemp.

#62729 Copied

morisalisa

Participant

May 8, 2015 at 14:41

Hello,
50 MGB added, but nothing has changed, the problem remains … ((((

H E L P………………..((((((((((((((((

#62734 Copied

morisalisa

Participant

May 8, 2015 at 14:42

Warning: Illegal string offset ‘global’ in /home/kris/public_html/wp-content/themes/idstore/code/portfolio.php on line 311

Warning: Illegal string offset ‘value’ in /home/kris/public_html/wp-content/themes/idstore/code/portfolio.php on line 314

Warning: Cannot modify header information – headers already sent by (output started at /home/kris/public_html/wp-content/themes/idstore/code/portfolio.php:311) in /home/kris/public_html/wp-admin/post.php on line 235

Warning: Cannot modify header information – headers already sent by (output started at /home/kris/public_html/wp-content/themes/idstore/code/portfolio.php:311) in /home/kris/public_html/wp-includes/pluggable.php on line 1196

#62735 Copied

morisalisa

Participant

May 8, 2015 at 14:50

1) http://c2n.me/3hot41P.jpg
2) http://c2n.me/3hoterX.png

HELP…

#62740 Copied

Eva Kemp

Support staff

May 8, 2015 at 15:49

Hello,

Slider can’t be imported because ZipArchive extension is not enabled. Please ask your host to enable it.
Also try to change php version to 5.3 instead of 5.4 and check projects after that.

Thank you.
Regards,
Eva Kemp.

#62747 Copied

morisalisa

Participant

May 8, 2015 at 22:11

Hi!
It was possible to help via FTP…?
tired already …) forces are no more.)) technical support is slow, sad all .. (((three days trying to resolve these issues, and there is no movement, there are no results, maybe I should not have bought this topic, nobody will advise .. ….
It’s very sad ….. sorry time just talk, it is not technical support, it is there any professionals who can pay money and everything would be done?
Thank you!

#62788 Copied

Eva Kemp

Support staff

May 11, 2015 at 11:17

Hello,

Please take our apologies but we’re trying to help you as much as we can.
We ask you to understand that we can’t log in to your server and configure it because these are settings of your hosting provider and we’re not allowed to make any changes on a server side as we’re not hosting support.
We gave you instructions what to change on a server to make your site working properly.
So please contact your host and ask them to activate ZipArchive extension and change php version of the site to 5.3.

Thank you for understanding.

Regards,
Eva Kemp.

#63088 Copied

morisalisa

Participant

May 11, 2015 at 20:17

Hi!
I understood you!
Sorry ..

I want to ask you:

woocmmerce, Show category at the store page:
1) http://c2n.me/3hw7qfc.png
2) http://c2n.me/3hw7BDs.jpg

Fatal error: Call to undefined method WooCommerce::get_image_size() in /home/kris/public_html/wp-content/themes/idstore/code/woo.php on line 488

Help………(

#63290 Copied

Eva Kemp

Support staff

May 12, 2015 at 09:12

Hello,

The issue has been already fixed.
Please clear browser cache and check Shop page.

Regards,
Eva Kemp.

#63346 Copied

Brian Johnson

Member

May 12, 2015 at 09:12

The issue has been fixed.

With best regards
Brian Johnson

#63347 Copied

morisalisa

Participant

May 12, 2015 at 10:13

Hi!
To attach access to FTP:
server, login, password in personal content

Please, contact administrator
for this information.

#63372 Copied
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