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IDStore Theme Help - by Billy - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 9 years, 4 months ago ago by Jack Richardson

Billy

Participant

August 14, 2015 at 10:37

Dear 8theme Customer support,
Can you please somewhat urgently help me solve the following issues?

1- Variable item pages suddenly started to display the following error, “Sorry, no products matched your selection. Please choose a different option”.
http://www.lacg.net/product/string-tie-for-guitar/
http://www.lacg.net/product/arcila-billy-mar-camina-pdf/

2- All my footer widgets have suddenly disappeared from the website and from the Control Panel/Appearance/Widgets

3- Menu suddenly disappeared from the left column of all the product pages.
http://www.lacg.net/product-category/sheet_music/solos-a-d/

4- This message appears in the WP control panel,

“Your theme (IDStore – Responsive WordPress Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.”

Kind Regards!
Billy Arcila

Please, contact administrator
for this information.

#80068 Copied Theme version: IDStore WP WooCommerce version: Version 2.4.4

6 Answers

Jack Richardson

Support staff

August 14, 2015 at 11:23

Hello,

We haven’t produced new theme version yet which will be compatible with the latest version of Woocommerce plugin. We recommend you to revert back to old Woocommerce version until theme update is released.

Please take our apologies for inconveniences.

Thank you.

Best regards,
Jack Richardson.

#80078 Copied

Billy

Participant

August 14, 2015 at 19:22

Dear Jack Richardson,

Is there a better option other than reverting back to an old version of Woocommerce? I am pretty sure this will have other adverse effects.

Is it possible that you update the idstore/woocommerse files that deal with the above mentioned problems? Because currently our web store is kind of paralyzed.

Do you have a date for the updated IDStore Theme that will be compatible with the current Woocommerce?

Greetings!
Billy Arcila

#80179 Copied

Billy

Participant

August 14, 2015 at 20:43

Dear Jack Richardson,

I do want to mention that I don’t mind if you give me a quote for doing this work, it is urgent that I get our website working properly as soon as possible.

Thanks!
Billy

#80185 Copied

Jack Richardson

Support staff

August 17, 2015 at 06:29

Hello,

Sorry for a delay.
New theme version is available for download http://themeforest.net/item/idstore-responsive-multipurpose-ecommerce-theme/4792186 .
Update your theme and don’t forget to create a back up before.

Best regards,
Jack Richardson.

#80289 Copied

Billy

Participant

August 17, 2015 at 07:11

Dear Jack Richardson!!!

Wow!!!! that was incredibly fast!!!!!

Just purchased it.

Thank you so much for the great theme and Customer Service!!!!

Have a great week!
Billy Arcila

#80293 Copied

Jack Richardson

Support staff

August 17, 2015 at 07:24

Hello,

You’re welcome.

Have a nice day and great week too.

Best regards,
Jack Richardson.

#80298 Copied
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