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If I disable the Xstore core plugin, I can access the website, but the interface does not display

This topic has 2 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Tony Rodriguez

Daniel

Participant

October 4, 2024 at 10:15

When i imported “industrial power tools” theme successfully, but when I go to the home page it says

This page isn’t working hopemusiccenter.com is currently unable to handle this request. HTTP ERROR 500

There has been a critical error on this website.

Learn more about troubleshooting WordPress.

I tried again 2 times but both failed. The reason is probably from Xstore core plugin

If I disable the Xstore core plugin, I can access the website, but the interface does not display like the demo. I tried another template, it has the same problem.

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#417085 Copied Theme version: 9.4.2

1 Answer

Tony Rodriguez

Support staff

October 4, 2024 at 12:46

Hello, @Daniel,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#417148 Copied
Tagged: access website without xstore plugin, interface display problems xstore plugin, troubleshooting xstore plugin woocommerce, woocommerce website interface issues, woocommerce xstore plugin issues, wordpress templates xstore core plugin, xstore core plugin deactivation effects
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