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Iframe link as featured image is not working anymore

This topic has 16 replies, 2 voices, and was last updated 9 months ago ago by Rose Tyler

X7remes

Participant

February 14, 2024 at 13:28

as far as I remember that before there use to be an option on product to add product video url but i don’t see that option anymore and also iframe link doesn’t work as featured image.

#383349 Copied Theme version: 9.2.8

15 Answers

Rose Tyler

Support staff

February 14, 2024 at 15:26

Hello, X7remes,

Thank you for reaching out to us with your query.

To assist you further, may we kindly request that you grant us temporary wp-admin access? This will enable us to review your settings thoroughly.

Best Regards,
8Theme’s Team

#383368 Copied

X7remes

Participant

February 14, 2024 at 16:00

provided in private

Please contact administrator
for this information.

#383373 Copied

Rose Tyler

Support staff

February 14, 2024 at 16:53

Hello, X7remes,

We appreciate your prompt response.

The product video can be configurated here – https://prnt.sc/LxBTDfAWRsKd

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#383381 Copied

X7remes

Participant

February 14, 2024 at 17:05

The product video doesn’t appear if iframe link is used, it only appears if video is uploaded. The solution you provided only works if I upload the video but it doesn’t work if I use iframe link. I want to use iframe link so it catches the product image automatically. I have digital products and I want to use watermarked videos which i have uploaded on youtube already.

#383384 Copied

Rose Tyler

Support staff

February 14, 2024 at 17:08

Hello, X7remes,

We appreciate your prompt response.

Kindly review the “Human Unreadable” product listing on your website. We have incorporated an iframe link, and it appears to be functioning correctly – https://prnt.sc/21gZYKDa4lgx

Best Regards,
8Theme’s Team

#383385 Copied

X7remes

Participant

February 14, 2024 at 17:10

iframe link works as you showed in your screenshot but if you create a new product and use iframe link then on archives page you wont see the featured image. The problem is if you use only iframe link then on archives page you wont have featured image and it will be shown as blank.

#383386 Copied

X7remes

Participant

February 14, 2024 at 17:16

Also there’s another issue with the footer on archive and product page. other than these 2 areas the footer is working fine.

#383388 Copied

Rose Tyler

Support staff

February 14, 2024 at 19:23

Hello, X7remes,

1/ We kindly request that you provide us with the URL of the product in question, along with a more detailed description of the issue you are encountering and the outcome you wish to achieve.

Here is what we see on your Shop page – https://gyazo.com/4e64412168acba2829c268ef32493a41

Additionally, please ensure that a featured image has been uploaded for the product. We would like to remind you not to use a video as the featured image on the Shop page (Theme Options > WooCommerce > Shop > Products style > Video Instead Of Featured Image).

2/ Please provide a screenshot of the issue in the Footer.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#383399 Copied

X7remes

Participant

February 14, 2024 at 19:58

1. As you can see “iframe” ss that when you add the video as the iframe link it doesn’t autmatically picks the featured image from it.
2. In “Before” ss you can see before it use to have the option to add the featured video url which use to automatically use to image from the video and show it as an image on archives page, but that option isn’t available anymmore.
3. Projects page portolio links are giving error “Page not found”

Files is visible for topic creator and
support staff only.

#383402 Copied

Rose Tyler

Support staff

February 15, 2024 at 08:27

Hello, X7remes,

1/ We have reviewed your Shop page and observed the following: https://gyazo.com/4e64412168acba2829c268ef32493a41

2/ Upon examination, we noticed an option visible here: https://prnt.sc/yQ7VWkCmwwyl that does not appear to be a feature included within our theme’s standard offerings. As we are uncertain of the method you previously employed to integrate this feature and the reason for its current absence, we kindly ask if you could recall any specific plugin that may have been utilized for this purpose. Regrettably, we must inform you that our support does not extend to configurations pertaining to third-party plugins.

3/ The issue has been resolved by re-saving the Permalinks settings.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#383430 Copied

X7remes

Participant

February 15, 2024 at 09:39

ok thankyou, that was a really good suggestion, I used a different theme last time so it had a plugin which automatically installed with xstore theme. but now the problem is that i have found the plugin and installed it but the theme is conflicting with the plugin, can you kindly please check?

#383447 Copied

X7remes

Participant

February 15, 2024 at 10:08

Also are portfolio pages not supported by elementor editor? as it seems edit with elementor is not working with porfolio pages.

#383455 Copied

Rose Tyler

Support staff

February 15, 2024 at 10:31

Hello, X7remes,

1/ Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

2/ We have conducted tests on our end and can confirm that the Elementor editor is functioning correctly on our test site. If you are experiencing issues on your site, it is possible that they may be attributable to a conflict with a third-party plugin. We recommend reviewing your installed plugins to identify and resolve any potential conflicts.

Thank you for your understanding.

Best Regards,
8Theme’s Team

#383461 Copied

X7remes

Participant

February 19, 2024 at 19:32

can you tell me from where i can disable theme shop gallery ?

#383919 Copied

Rose Tyler

Support staff

February 20, 2024 at 07:55

Hello, X7remes,

Please navigate to Theme Options, then select WooCommerce, followed by Shop, and proceed to Products Design. There, you will find the Image Hover Effect setting.

Should this not address your query, we kindly request that you provide us with screenshots or a video to facilitate a clearer comprehension of your requirements.

Best regards,
The 8Theme Team

#383959 Copied
Tagged: featured image troubleshooting, fix woocommerce iframe, iframe link problems, update woocommerce templates, woocommerce issues, wordpress iframe solution, wordpress templates
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