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Im Experiening a weird issue with the Categories sidebar making my product images dissapear

This topic has 7 replies, 3 voices, and was last updated 8 months, 2 weeks ago ago by Andrew Mitchell

Budeva

Participant

May 31, 2024 at 01:54

Hello 8Theme community and support team

Im experiencing the weirdest issue so far in a wordpress theme
From the shop page, if clicking on the Spotlight Categories, I can navigate the different categories fine, all images fine.
But if i use the categories on the Shop Sidebar, suddenly the product images are gone.
They re appear upon page refresh or clicking on the Spotlight Categories but are gone again if I use any of the sidebar categories

https://sattvatea.co/shop/

Has anyone encountered this issue ?

Thanks

Alain

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#397448 Copied Theme version: 9.3.11

6 Answers

Tony Rodriguez

Support staff

May 31, 2024 at 07:55

Hello, @Budeva,

Thank you so much for purchasing our theme and contacting our support center.

Please downgrade Php version 8.3 to 8.0 or 8.1 and Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 or 8.1 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and check again.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help.

Best Regards,
8Theme’s Team

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#397483 Copied

Budeva

Participant

May 31, 2024 at 19:31

see my private message

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#397573 Copied

Budeva

Participant

June 1, 2024 at 01:12

After downgrading to 8.1 by customer support the issue persist, but only when W3 cache plugin is active even if is caching is disabled

the images that dissapear their link becomes this nonesense:

instead of pointing to the domain
I noticed the global setting at Speed Optimization was set to default with this behavior
When set to Lazy or LQIP the image dissapearing glitch is gone and the categories now work ( while W3 cache plugin is still active )
The image link is now

Im not capable of fully tracing the problem but this looks like a weird interaction between the XSTORE Speed optimization setting of the theme on DEFAULT, and the W3 Cache Plugin

So far when setting the Image loading setting on Lazy or LQIP mas the glitch go away and images show when clicking on the sidebar categories at the product page

Please let me know what else I can provide to troubleshoot this

Thanks for looking into this

#397589 Copied

Tony Rodriguez

Support staff

June 1, 2024 at 07:09

Hello, @Budeva,

Thank you for your prompt response.

1/ We regret to inform you that we are currently unable to access the backend of your website as the wp-admin credentials previously provided are not functioning.

2/ Upon reviewing your website, we have observed that the product images in .jpg format are displaying correctly. However, there appears to be an issue with images in .webp format.

We kindly suggest that you re-upload the product images in .jpg format and verify if this resolves the issue.

Should the problem persist, please provide updated wp-admin access credentials in the private content area. This will enable us to further investigate and assist you in resolving the issue.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

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for this information.

#397602 Copied

Budeva

Participant

June 10, 2024 at 19:02

Re-uploading doesnt solve the issue
I can confirm this is a interaction issue between XSTORE Speed optimization setting of the theme on DEFAULT, and the W3 Cache Plugin.
When the Xstore Speed optimization is set to Lazy or LQIP the issue goes away with and without the W3 Cache Plugin active.

This will be the solution for now. hopefully in future updates you guys will fix the code behind the issue

We can close this ticket for now as the solution I found solves the problem for now:
Xstore Speed optimization is must be set to Lazy or LQIP for the theme to run properly.

Please let me know if there is any data you need for your programmers to work with

Thanks for your help

#399131 Copied

Andrew Mitchell

Support staff

June 10, 2024 at 19:02

Dear Budeva,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#399132 Copied
Tagged: categories sidebar problem, product images disappearing, troubleshooting woocommerce themes, weird sidebar issue, woocommerce themes support, wordpress woocommerce themes
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The issue related to '‘Im Experiening a weird issue with the Categories sidebar making my product images dissapear’' has been successfully resolved, and the topic is now closed for further responses

Im Experiening a weird issue with the Categories sidebar making my product images dissapear

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