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I’m having a problem formatting the template

This topic has 6 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

eshtiag

Participant

May 8, 2023 at 18:17

Please, contact administrator
for this information.

#355990 Copied Theme version: 9.1.3

5 Answers

Tony Rodriguez

Support staff

May 9, 2023 at 05:30

Hello, eshtiag,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to solve your issue,Please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

Additionally, go to Elementor > Tools and click on Regenerate CSS & Data.

Clear cache and check the result.

2) We suggest that you attempt to temporarily disable any CDN caching and cache plugins, and clear the browser cache, and then check again.

If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

If the issue persists afterward, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#356010 Copied

eshtiag

Participant

May 18, 2023 at 07:15

Please contact administrator
for this information.

#357072 Copied

Rose Tyler

Support staff

May 18, 2023 at 07:43

Hello Eshtiag,

Thank you for your response.

Private Content.

Kind Regards,
8theme team

Please contact administrator
for this information.

#357075 Copied

eshtiag

Participant

May 18, 2023 at 08:40

Header problem

Please contact administrator
for this information.

#357083 Copied

Rose Tyler

Support staff

May 18, 2023 at 08:43

Hello Eshtiag,

Thank you for your response.

In this instance, we kindly ask that you disable Header Sticky via Header Builder – https://prnt.sc/HcIOIHaQ8rNU

Kind Regards,
8theme team

#357084 Copied
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