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I'm having a problem with the importer

This topic has 4 replies, 2 voices, and was last updated 4 years ago ago by Olga Barlow

  • Avatar: id5web
    id5web
    Participant
    November 25, 2020 at 19:49

    I’m trying to download a template, but I noticed that I get a 500 error. What can it be? Any updates?

    Please, contact administrator
    for this information.
    #261268 Copied Theme version: 7.1.3 WooCommerce version: 4.3.1
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 26, 2020 at 11:45

    Hello,

    Provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail, please.

    Regards

    #261356 Copied
    Avatar: id5web
    id5web
    Participant
    November 26, 2020 at 13:29

    I don’t have FTP access on my server, only SSH.
    Would you like to provide the template import files https://xstore.8theme.com/elementor/demos/medical02/ for elementor?
    I didn’t find it in downloads.

    #261377 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 26, 2020 at 15:14

    Hello,

    Contact your hosting provider to get FTP or SFTP access to your server. SSH is not suitable to edit files code if we need it.

    You won’t be able to import Elementor version correctly using only xml files because general options, headers can’t be imported from the Dashboard, only pages, products, media. So, it would be better if we find the reason of the problem and fix it.

    Regards

    #261402 Copied
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