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I’m having a problem with the mobile version of my site

This topic has 10 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

  • Avatar: Kostoff
    Kostoff
    Participant
    October 31, 2023 at 09:49

    Hello, I have a problem with the mobile version of my site. I have two versions, in two languages in different WordPress. One version is the old site on which the new theme was written, and the other is a completely new installation. However, with both versions, I have a problem with the mobile version. The pages I make scroll and don’t look good on mobile.
    Here is the same page on both new versions:
    https://en.heliantheae.bg/elementor-2076/
    https://heliantheae.bg/produkti/
    Mobile pages don’t look good. Everything is shifting.
    This is how it looked with the old theme, all sorted:
    https://old.heliantheae.bg/en/products/

    #372090 Copied Theme version: 9.2.2 WooCommerce version: 8.2.1
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2023 at 11:12

    Hello, Kostoff,

    Thank you for contacting us and for using XStore.

    Do you mean page background?
    Could you please record a problem that is visible to you? Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    What browser do you use? Please check from different browsers.

    Go to Elementor > Tools > Regenerate CSS & Data, then clear cache and check the result.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    #372105 Copied
    Avatar: Kostoff
    Kostoff
    Participant
    October 31, 2023 at 12:33

    I don’t mean the background, but that everything is chaotic, the buttons are not in order. There should be text and buttons under the photos, and they can be arranged as they wish. And that’s only on mobile. Here are screenshots of how it looked with the old theme and how it looks with the new theme.
    This is the new one:
    https://wetransfer.com/downloads/0a6ec61f6c00cb3a331311997370de7f20231031112545/0960f9efade3d35b71eeb25edc82f13e20231031112705/7ffb7c
    This is what they should look like:
    https://we.tl/t-KwXNIuNUOb

    I have cleared all caches and watched it through Firefox, Edge, Avast Secure Browser, Vivaldi, Brave, Chrome. It’s the same everywhere.
    It is possible that I am wrong somewhere, but comparing the two sites, the old and the new, everything is done in an identical way.

    #372111 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2023 at 13:55

    Hello, Kostoff,

    We appreciate your prompt response.

    Please provide us with temporary wp-admin to both sites, so we can compare settings too.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    #372127 Copied
    Avatar: Kostoff
    Kostoff
    Participant
    October 31, 2023 at 14:08

    Okey

    Please contact administrator
    for this information.
    #372130 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2023 at 15:39

    Hello, Kostoff,

    Edit page using Elementor > column settings > width for mobile https://prnt.sc/Y0kO6zM6AeBQ

    Kind Regards,
    8theme team

    #372154 Copied
    Avatar: Kostoff
    Kostoff
    Participant
    October 31, 2023 at 15:55

    Ok, but when I start sorting out the mobile version, the desktop and tablet version breaks

    #372158 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2023 at 16:22

    Hello, Kostoff,

    Where?
    It should not break, because there are separate settings for devices – https://prnt.sc/Al26xPhBOrX_
    Just for note, this is independent of our theme, these settings come from the Elementor plugin.

    Kind Regards,
    8theme team

    #372164 Copied
    Avatar: Kostoff
    Kostoff
    Participant
    October 31, 2023 at 16:41

    I clearly understood. Thank you for the information!

    #372166 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2023 at 19:30

    Hello, Kostoff,

    You’re welcome!

    Kind Regards,
    8theme team

    #372179 Copied

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