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I’m having problems with my header. I’m having problems with my header.

This topic has 18 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Tony Rodriguez

CAMALEAO

Participant

November 26, 2024 at 09:48

I’m having problems with my header. Whenever I switch pages my header becomes displayed in a small section in the center instead of full width. I’ve set the header to full width.

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17 Answers

Tony Rodriguez

Support staff

November 26, 2024 at 10:03

Hello, @CAMALEAO,

Thank you so much for purchasing our theme and contacting our support center.

Could you kindly provide the URL of the page where you are encountering the issue, along with your site’s WordPress admin access details in the private content area? This will allow us to thoroughly investigate the matter and assist you more effectively.

We appreciate your cooperation and look forward to resolving this for you.

Best regards,
The 8Theme Team

Please contact administrator
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CAMALEAO

Participant

November 27, 2024 at 04:29

Hello.

I’m glad to hear from you, my current homepage is that no matter what page I cut to it becomes displayed in the center, just like the picture I just sent you.

Please contact administrator
for this information.

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Tony Rodriguez

Support staff

November 27, 2024 at 05:13

Hello, @CAMALEAO,

Kindly provide your site’s WordPress admin access details in the private content area? This will allow us to thoroughly investigate the matter and assist you more effectively.

We appreciate your cooperation and look forward to resolving this for you.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best regards,
The 8Theme Team

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CAMALEAO

Participant

November 27, 2024 at 09:00

Please check it out for me. Every time I switch pages the header is displayed incorrectly.

Please contact administrator
for this information.

#425420 Copied

Tony Rodriguez

Support staff

November 27, 2024 at 09:12

Hello, @CAMALEAO,

Thank you for providing us with access to your WordPress admin panel.

We are pleased to inform you that the issue has been successfully resolved. Kindly review your website after clearing your browser cache to ensure the changes are reflected properly.

To address the issue, we made the following adjustments:
– Navigated to **XStore Builders > Header Builder**.
– Edited the header template using Elementor.
– Updated the container’s content width to “Full Width.”

Please refer to the images provided in the private content area for further clarification.

Should you have any additional questions or require further assistance, feel free to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#425427 Copied

CAMALEAO

Participant

November 27, 2024 at 12:19

Yes. You helped me out with that. Thank you so much. But I have a new question I want to ask. I have set up the logo zoom feature, but how can I make the logo zoomed in on the homepage to be displayed on top of the baner graphic. It’s now partially covered.

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CAMALEAO

Participant

November 27, 2024 at 12:20

And I updated the memu and he’s back to what he was showing before………..

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Tony Rodriguez

Support staff

November 27, 2024 at 13:07

Hello, @CAMALEAO,

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

Please note that we have deactivated the Elementor Pro plugin on your website. This action was necessary because both Elementor Pro and Pro Elements plugins were active simultaneously, which caused a conflict. To avoid any inconvenience or compatibility issues, we recommend using only one of these plugins at a time.

We hope this resolves the matter to your satisfaction. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#425485 Copied

CAMALEAO

Participant

November 27, 2024 at 13:13

I appreciate your help, but on the home page, this logo is still partially obscured when zoomed in. How do I get the logo to show at the top

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Tony Rodriguez

Support staff

November 27, 2024 at 13:24

Hello, @CAMALEAO,

To address the issue you are experiencing, we kindly request you to edit the header using Elementor. Please follow these steps:

1. Navigate to **XStore Builders > Header Builder via Elementor**.
2. Set the minimum height to **200px**.
3. Save and update the changes.

For your convenience, we have provided reference images in the private content area to guide you through the process.

We hope this helps. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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CAMALEAO

Participant

November 27, 2024 at 13:31

I just wish the logo could be widened to cover a portion of the baner graphic. Is it not possible to do that? I’ve just seen that it’s possible on other screens, but not on the home page. I would prefer something like the image I posted, but with the logo floating on top!

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Tony Rodriguez

Support staff

November 28, 2024 at 05:39

Hello, @CAMALEAO,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes.

To address the issue, we have added a Z-index value, which has successfully resolved the problem. For your reference, we have included an image in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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CAMALEAO

Participant

November 28, 2024 at 07:41

I don’t know why as soon as I change the content it switches pages and the header is centered in the middle again, but I’ve obviously adjusted it to full width.

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Tony Rodriguez

Support staff

November 28, 2024 at 09:04

Hello, @CAMALEAO,

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected.

Additionally, when selecting the content width as “Full Width,” we kindly advise against adding a custom width of 100% to avoid any potential inconvenience.

We hope this resolves your concern. Should you have any further questions or require assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#425632 Copied

CAMALEAO

Participant

November 29, 2024 at 08:10

I’ve adjusted it to full width and it’s not filled with 100%, but every time I cut the page it’s like that again and again 。。。。

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CAMALEAO

Participant

November 29, 2024 at 09:02

There’s also a blank section at the bottom of the page for some reason.

Files is visible for topic creator and
support staff only.

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Tony Rodriguez

Support staff

November 29, 2024 at 09:21

Hello, @CAMALEAO,

We have checked your website and found no issue, It seems to be a cache issue on your end. Please clear all cache and check again.

We’re writing to inquire whether you are currently utilizing SiteGround for your hosting services.

If so, could you kindly assist us by completely disabling all system caches on your website? For your convenience, I have included a link to SiteGround’s knowledge base, which provides detailed instructions on how to clear site caches: [https://www.siteground.com/kb/clear-site-cache/#:~:text=If%20you%20want%20to%20flush,Actions%20for%20the%20desired%20URL](https://www.siteground.com/kb/clear-site-cache/#:~:text=If%20you%20want%20to%20flush,Actions%20for%20the%20desired%20URL).

We appreciate your cooperation and look forward to your prompt assistance.

Thank you very much!

Best Regards,
8Theme’s Team

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