Return to previous page

I’m having trouble installing the theme I purchased It seems that your technical support is also ba

This topic has 4 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by Rose Tyler

baby nice

Participant

November 15, 2024 at 23:51

I’m having trouble installing the theme I purchased
It seems that your technical support is also bad. Since I purchased the theme, I have not been able to contact technical support
Very very very bad service

#423728 Copied

3 Answers

Tony Rodriguez

Support staff

November 16, 2024 at 05:41

Hello, @baby nice,

Thank you so much for purchasing our theme and contacting our support center.

We sincerely apologize for the inconvenience you have experienced with the installation of the theme and any difficulties in contacting our technical support team.

Please rest assured that we are committed to providing you with the assistance you need. Kindly provide us with more details regarding the issue you’re facing, and provide screenshot of the problem and wp-admin access in the private content area so we will do our best to resolve it as quickly as possible.

Additionally, Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/

We truly value your feedback and appreciate your patience. Our goal is to ensure that you have a smooth and satisfactory experience with our product.

Best Regards,
8Theme’s Team

#423739 Copied

baby nice

Participant

November 17, 2024 at 13:34

Thank you for the communication and good response from you
I have sent the required data via email. I am waiting for the problem to be resolved

#423867 Copied

Rose Tyler

Support staff

November 17, 2024 at 14:04

Hello,

Thank you for contacting us and for using XStore.

Please note that we handle marketing and pre-sales inquiries via email. For any technical support or assistance, we kindly ask that you continue the conversation through our support forum.

We have made some improvements to the demo content on your website. Kindly review the changes and let us know if you require any further assistance.

Additionally, we recommend that you avoid activating plugins that you do not use, as they may cause conflicts and slow down your website’s performance.

Thank you once again for your trust in our services.

Best Regards,
8Theme’s Team

#423872 Copied
Viewing 4 results - 1 through 4 (of 4 total)