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I'm not able to edit or delete connection block in header builder

This topic has 4 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

-GFXtouch-

Participant

August 25, 2020 at 11:57

Hey 8theme support team,
There are some problem with header builder
I’m not able to edit or delete connection block in header builder. I can only drag it.

#249180 Copied Theme version: 6.3.9.1

3 Answers

Rose Tyler

Support staff

August 25, 2020 at 12:59

Hello,

Thanks for using our theme.
Could you, please, provide URL + temporary wp-admin access? Do you have any errors in the browser console?

Regards

#249186 Copied

-GFXtouch-

Participant

August 25, 2020 at 16:18

Thank you for your reply,
I’m using local host on my computer that’s why I can not provide any URL link.
I also read the same topic here:
https://www.8theme.com/topic/cannot-edit-connection-block-in-header-builders-mobile-menu/#post-231214

But not get the solution. maybe solution provided in private message, so I guess you definitely have the solution for this problem.
Please suggest me ASAP

#249234 Copied

Olga Barlow

Support staff

August 26, 2020 at 10:37

Hello,

It looks that some glitch happened during header building and now you can fix it only by header reset and build it again, unfortunately. So, go to Theme Options > Header Builder > Reset header builder http://prntscr.com/u63fou > Reset header elements, publish and reload the page. Go to the Header builder and build the header again.

We would be able to help you with this if your site would be online but if you use the localhost then do it by yourself.

Regards

#249361 Copied
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