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I’m unable to insert the shortcode using Elementor.

This topic has 6 replies, 2 voices, and was last updated 2 months, 4 weeks ago ago by Rose Tyler

Shidhibinayak furniture

Participant

September 20, 2024 at 05:53

I’m unable to insert the shortcode in my website. I’ve double-checked the syntax and placement, but it’s still not working. Can you provide any troubleshooting tips or solutions to help me fix this issue?
Thank you!`

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#415152 Copied Theme version: 9.4.1

5 Answers

Rose Tyler

Support staff

September 20, 2024 at 07:54

Hello, Shidhibinayak furniture,

Thank you for reaching out to us with your concern. We’re sorry to hear that you’re experiencing difficulties with inserting the shortcode on your website.

To assist you better, could you please provide us with the following details:
1. The exact shortcode you are trying to use.
2. The location within your website where you are trying to insert it.
3. Any error messages you receive when trying to insert the shortcode.

Here is an example of a Shortcode element that can be used: https://prnt.sc/YNRmbAr0BF_H

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#415178 Copied

Shidhibinayak furniture

Participant

September 20, 2024 at 11:55

I’ve inserted the shortcode layer, but it doesn’t show the customized options to place the shortcode.

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support staff only.

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Rose Tyler

Support staff

September 20, 2024 at 12:00

Hello, Shidhibinayak furniture,

We hope this message finds you well. To proceed with the configuration of the specific element, please click on the pencil icon as shown in the following screenshots – https://prnt.sc/R9RqzBS3DHAC > https://prnt.sc/4a89ogk2KsyA

We have noticed that access has not been provided, which currently prevents us from verifying the functionality on your website. Please consider that the operation of this element is independent of our theme. You may activate any other theme, and the functionality will remain consistent.

Best Regards,
8Theme’s Team

#415258 Copied

Shidhibinayak furniture

Participant

September 20, 2024 at 12:27

I have tried but still not working.

#415262 Copied

Rose Tyler

Support staff

September 20, 2024 at 12:52

Hello, Shidhibinayak furniture,

We have previously requested access to your site on two separate occasions and, regrettably, we have not received a response. Could you please clarify the type of assistance you are expecting from us under these circumstances?

Regarding the suggestion to activate a different theme to find out if the issue is related to XStore or not, we would like to inquire if you have tested this with any other themes. If the issue persists across different themes, it suggests that the theme support team might not be able to resolve this issue. In such a case, it would be advisable to contact the support team for the Elementor plugin directly.

We look forward to your prompt response and thank you in advance for your cooperation.

Best Regards,
8Theme’s Team

#415268 Copied
Tagged: elementor shortcode insertion failure, elementor shortcode issue, elementor woocommerce theme problems, inserting shortcode in elementor, troubleshoot elementor shortcode, wordpress elementor shortcode solution, wordpress woocommerce themes
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