This topic has 7 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Andrew Mitchell
I can’t open reviews tab.
https://www.komponentko.si/elektricna-kolesa/ado-a20-air-smart-elektricno-kolo-zlozljivo-siva/
I updated the theme to the latest version but still doesn’t work. If I switch to Twenty Twenty-Three it works ok
Hello, Ziga32,
Thank you for contacting us and for using XStore.
We can’t open the product by the link you provided, it redirects to the Home page.
We’ve checked https://www.komponentko.si/elektricna-kolesa/ado-a20-air-smart-ultra-lahko-zlozljivo-elektricno-kolo-siva/ and there is only 1 tab https://prnt.sc/J6Azb8NG7QQX Do you mean it is the problem?
Could you provide temporary wp-admin access?
Kind Regards,
8theme team
yes, this one. I enabled it now, but it don’t work
https://www.dropbox.com/s/1ekufnekpcbg1ig/screenshot-05-12-09-21-25.mp4?dl=0
Hello, Ziga32,
Thank you for your response.
We’ve checked and it works fine – https://gyazo.com/b8fee74abb7d36ec2541afb7cc312c36
Please clear cache of your browser and check then.
Kind Regards,
8theme team
thank you
it only seems to work when you are not logged in
https://www.dropbox.com/s/p4yizyrxvakz4ev/screenshot-05-12-10-55-53.mp4?dl=0
but only logged in users can leave a review.
Also, there is one review, why does it say 0?
https://i.imgur.com/1b1RK3g.png
Hello, Ziga32,
Thank you for your response.
It looks like a cache problem. You are using CDN https://prnt.sc/nlkMfikJIMjU , so try to temporarily disable CDN and caching, check how it works after that.
Kind Regards,
8theme team
Dear ziga32,
As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?
Click here to share your valuable perspective: https://themeforest.net/downloads
Your time and trust are highly appreciated!
Best Regards,
The 8Theme Team
The issue related to '‘I’m unable to open reviews tab on product page’' has been successfully resolved, and the topic is now closed for further responses