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I’m unable to open reviews tab on product page

This topic has 7 replies, 3 voices, and was last updated 10 months, 1 weeks ago ago by Andrew Mitchell

ziga32

Participant

May 11, 2023 at 18:32

I can’t open reviews tab.
https://www.komponentko.si/elektricna-kolesa/ado-a20-air-smart-elektricno-kolo-zlozljivo-siva/

I updated the theme to the latest version but still doesn’t work. If I switch to Twenty Twenty-Three it works ok

#356405 Copied Theme version: 9.1.4 WooCommerce version: 7.5.1

6 Answers

Rose Tyler

Support staff

May 12, 2023 at 08:17

Hello, Ziga32,

Thank you for contacting us and for using XStore.

We can’t open the product by the link you provided, it redirects to the Home page.
We’ve checked https://www.komponentko.si/elektricna-kolesa/ado-a20-air-smart-ultra-lahko-zlozljivo-elektricno-kolo-siva/ and there is only 1 tab https://prnt.sc/J6Azb8NG7QQX Do you mean it is the problem?

Could you provide temporary wp-admin access?

Kind Regards,
8theme team

#356443 Copied

ziga32

Participant

May 12, 2023 at 08:22

yes, this one. I enabled it now, but it don’t work
https://www.dropbox.com/s/1ekufnekpcbg1ig/screenshot-05-12-09-21-25.mp4?dl=0

#356445 Copied

Rose Tyler

Support staff

May 12, 2023 at 08:27

Hello, Ziga32,

Thank you for your response.

We’ve checked and it works fine – https://gyazo.com/b8fee74abb7d36ec2541afb7cc312c36
Please clear cache of your browser and check then.

Kind Regards,
8theme team

#356448 Copied

ziga32

Participant

May 12, 2023 at 09:57

thank you

it only seems to work when you are not logged in
https://www.dropbox.com/s/p4yizyrxvakz4ev/screenshot-05-12-10-55-53.mp4?dl=0

but only logged in users can leave a review.

Also, there is one review, why does it say 0?
https://i.imgur.com/1b1RK3g.png

#356463 Copied

Rose Tyler

Support staff

May 12, 2023 at 10:06

Hello, Ziga32,

Thank you for your response.

It looks like a cache problem. You are using CDN https://prnt.sc/nlkMfikJIMjU , so try to temporarily disable CDN and caching, check how it works after that.

Kind Regards,
8theme team

#356467 Copied

Andrew Mitchell

Support staff

January 18, 2024 at 10:28

Dear ziga32,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#380359 Copied
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