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I’m using dokan light and when my vendors try and upload products it sometimes doesn’t upload

This topic has 4 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Arno
    Arno
    Participant
    January 19, 2025 at 21:38

    I’m using dokan light and when my vendors try and upload products it sometimes doesn’t upload. I created a vendor account account and had the same problem. When changing the pictures of my category it also doesn’t save or upload. It said the product is saved or the category has been updated but then I refresh the browser and the old picture is back and it didn’t update.

    #431210 Copied Theme version: 9.4.6
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 20, 2025 at 11:14

    Hello,

    Thank you for reaching out to us.

    1/ Please make sure you applied all patches – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    2/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

    Best regards,
    8Theme’s Team

    #431279 Copied
    Avatar: Arno
    Arno
    Participant
    January 21, 2025 at 10:49

    1/ All patches is applied

    2/ Problem is not fixed with another theme so your are right.

    Thank you for your assistance!

    #431480 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 21, 2025 at 11:55

    Hello,

    Thank you for your cooperation!

    Best regards,
    8Theme’s Team

    #431491 Copied
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