Return to previous page

Image - by ejder077 - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

ejder077

Participant

April 17, 2020 at 03:59

Hi,

I found that there is an image increasing the website loading time a lot. I was gonna delete it but I cannot find that image in the media library. May I ask what can I do? How to delete that image?

Thank you

Please, contact administrator
for this information.

#233715 Copied Theme version: Child 6.2.12

7 Answers

Rose Tyler

Support staff

April 17, 2020 at 07:25

Hello,

Check settings of Logo on your site. If this doesn’t help, provide temporary wp-admin access, so we can take a closer look.

Regards

#233731 Copied

ejder077

Participant

April 17, 2020 at 08:24

I deleted the logo and it is still the same. Thank you for helping me

Please contact administrator
for this information.

#233741 Copied

Rose Tyler

Support staff

April 17, 2020 at 09:09

Have you cleared CDN cache before checking?

Regards

#233753 Copied

ejder077

Participant

April 17, 2020 at 09:32

Yes. I deleted it again

#233756 Copied

Rose Tyler

Support staff

April 17, 2020 at 09:48

As I can see, the problem is solved. Isn’t it? https://gtmetrix.com/reports/tenth-online-store.com/YdSSZjtX

Regards

#233757 Copied

ejder077

Participant

April 17, 2020 at 09:59

Yes, it is now. Thank you

May I ask why the page fully loaded speed is still slow even the scores are 95% and 87% ? Is there any way I can faster the loading time?

Thank you

#233759 Copied

Olga Barlow

Support staff

April 17, 2020 at 10:19

Hello,

Unfortunately, we don’t have deal with personal site optimization and don’t have experts specialized directly on optimization of clients’ sites. I would recommend you to contact WPKraken team if you need help with site optimization. We can give you only general tips described here https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#233764 Copied
Viewing 8 results - 1 through 8 (of 8 total)