Return to previous page

Image banner disappears - by gewoonbovenaan

This topic has 4 replies, 2 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

gewoonbovenaan

Participant

March 6, 2020 at 10:34

Hi,
The image in the banner somehow disappears https://gyazo.com/952592b4ac0236104561055970749b40 while its in the database and showing when i click on the banner.
https://gyazo.com/23098bb2f6ab3d189ce02787752f2ff0
https://gyazo.com/f4575fe3b5169cb76226383808f97d01

any idea why that is? its site wide on some pages with the banner that the image is not showing. https://yourlight.com/en/warehouse-lighting
https://yourlight.com/industriehalverlichting-hoog/

#230881 Copied Theme version: 6.2.10

3 Answers

Olga Barlow

Support staff

March 6, 2020 at 12:48

Hello,

1) Try to update theme to version 6.2.12 and XStore core plugin to version 2.2.2 and check if it helps.
2) If not then provide us with temporary WP Dashboard and FTP access to your site to check why the image is broken.

Regards

#230894 Copied

gewoonbovenaan

Participant

March 6, 2020 at 13:45

i have updated the theme and core, still disapeared. herewith:

Please contact administrator
for this information.

#230906 Copied

Olga Barlow

Support staff

March 6, 2020 at 17:16

Hello,

You used image size larger (750×721) than original image (751×720) that’s why you got a broken image. Check now.

Regards

#230913 Copied
Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder

Underwear – WooCommerce Theme

lazy-placeholder

Medical – WordPress WooCommerce Theme

lazy-placeholder

Lawyer – WordPress WooCommerce Theme

lazy-placeholder

Water Delivery – WordPress WooCommerce Theme

lazy-placeholder

Artmaxy Store – WordPress WooCommerce Theme

lazy-placeholder

Marseille 02 – WordPress WooCommerce Theme

lazy-placeholder

Drinks Store – WordPress WooCommerce Theme

lazy-placeholder

Corporate – WordPress WooCommerce Theme

lazy-placeholder

Classic Fashion Store (Dark) – WordPress WooCommerce Theme

lazy-placeholder

Architecture Studio – WordPress WooCommerce Theme

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.