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Image banner disappears - by gewoonbovenaan

This topic has 4 replies, 2 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

  • Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    March 6, 2020 at 10:34

    Hi,
    The image in the banner somehow disappears https://gyazo.com/952592b4ac0236104561055970749b40 while its in the database and showing when i click on the banner.
    https://gyazo.com/23098bb2f6ab3d189ce02787752f2ff0
    https://gyazo.com/f4575fe3b5169cb76226383808f97d01

    any idea why that is? its site wide on some pages with the banner that the image is not showing. https://yourlight.com/en/warehouse-lighting
    https://yourlight.com/industriehalverlichting-hoog/

    #230881 Copied Theme version: 6.2.10
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 6, 2020 at 12:48

    Hello,

    1) Try to update theme to version 6.2.12 and XStore core plugin to version 2.2.2 and check if it helps.
    2) If not then provide us with temporary WP Dashboard and FTP access to your site to check why the image is broken.

    Regards

    #230894 Copied
    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    March 6, 2020 at 13:45

    i have updated the theme and core, still disapeared. herewith:

    Please contact administrator
    for this information.
    #230906 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 6, 2020 at 17:16

    Hello,

    You used image size larger (750×721) than original image (751×720) that’s why you got a broken image. Check now.

    Regards

    #230913 Copied
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