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Image Gallery Customisation / Single Product Page Gallery Error

This topic has 4 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Rose Tyler

Richard

Participant

July 22, 2024 at 10:41

When I try to change the layout of the image gallery (single product page) it does not change, it just keeps the 2 column gallery as shown in the image. I have deactivated all other plugins, the site is a fresh install too. I have also deleted the theme (and all settings and content etc) and re-imported fresh but I still seem to have the issue.

Any help or suggestions would be great. I am looking to change the product image gallery on all products but I would like to see what they all look like before choosing.

I should add that this is a fresh wordpress install – its a staging site that has recently been created.

thanks

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#406299 Copied Theme version: 9.3.15

3 Answers

Rose Tyler

Support staff

July 22, 2024 at 11:02

Hello Richard,

Thank you for reaching out to us.

1/ Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

2/ Please check if it is a new builder is activated on your site for single product page – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Best Regards,
8Theme’s Team

#406305 Copied

Richard

Participant

July 22, 2024 at 16:03

Thanks for your reply, I carried out the suggestions but these did not help. I will take another look at it over the next few days.

#406386 Copied

Rose Tyler

Support staff

July 23, 2024 at 07:24

Hello Richard,

Please do not hesitate to contact us again should the issue persist. Additionally, we kindly request that you provide temporary WP-admin access so that we can thoroughly investigate the situation on your site.

Best Regards,
8Theme’s Team

#406451 Copied
Tagged: custom woocommerce gallery templates, customise image gallery woocommerce, image gallery error solution, single product page gallery, woocommerce gallery error fix, wordpress templates customisation, wordpress woocommerce product gallery
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