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Image is not showing properly for xstore

This topic has 11 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Vlad

Vlad

Participant

May 29, 2023 at 10:09

Hi there,
Pls see the iamge from private area.
the editing boxes are identical, but they display to me as in the image. What to do?
Thank you!

Please, contact administrator
for this information.

#357952 Copied Theme version: 9.1.5

10 Answers

Tony Rodriguez

Support staff

May 30, 2023 at 05:22

Hello Vlad,

Thank you for reaching out.

Are you referring to the image on the left side that appears to be blurry?

In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8Themes Team.

#358032 Copied

Vlad

Participant

June 6, 2023 at 13:37

Hi there,
Sry for late answear.
I cant give you acces to my website.
Pls, provide me info how to fix it. I have it skiils so i m pretty sure will not be difficult for me to understand. And i need to know how to fix it for other future problems…

Yes, i m talking about that blury iamge from left.
I wanna make bouth sections smallare.
Just to know, both images are very good quality.

Thank you guys!

#358725 Copied

Tony Rodriguez

Support staff

June 7, 2023 at 06:30

Hello Vlad,

If you are not ready to share the login details, could you please provide us with the details of the element used for the banner on your site?

A screenshot of the element’s backend would be greatly appreciated so that we can test it on our test site and provide you with the best possible solution.

Best Regards,
8Theme’s Team

#358773 Copied

Vlad

Participant

June 7, 2023 at 11:21

Hi there,

we edit just the image.

Thank you very much!

Please contact administrator
for this information.

#358829 Copied

Tony Rodriguez

Support staff

June 8, 2023 at 08:16

Hello Vlad,

We are pleased to inform you that we have resolved your issue. Please clear your browser cache and check your site again. We have adjusted the banner image size to full in the element settings, as shown in the screenshot below: https://postimg.cc/QHPpQgG8

We hope this resolves your issue.

Best Regards,
8Theme’s Team

#358915 Copied

Vlad

Participant

June 8, 2023 at 09:22

Hi there,
Ok, i see it.
But the images I insert have the same size and they appear with different sizes on the site.
ss in the private area.
Thank you!

Please contact administrator
for this information.

#358921 Copied

Tony Rodriguez

Support staff

June 8, 2023 at 10:13

Hello Vlad,

We apologize for the inconvenience. We have made the necessary changes to your site and suggest that you clear your browser cache. We have adjusted the height of the second image in the element settings to 300, which should resolve the issue. Please see the attached screenshot for reference: https://postimg.cc/KkdhKdK2

We hope this helps.

Best Regards,
8Theme’s Team

#358926 Copied

Vlad

Participant

June 8, 2023 at 13:16

Hello guys,
Can u explain pls how did u edit that or where?
It’s ok now, but still the size is not the same… and the imgs are the same size.
Also, i wanna edit that text pointed with green arrow and make it centered, like the paraghraf pointed with yellow. Can i do that?
Thank you very much and ahve a great day there!

Please contact administrator
for this information.

#358948 Copied

Tony Rodriguez

Support staff

June 9, 2023 at 06:49

Hello, @Vlad,

We have made changes to the second banner element, adjusting the banner image size as shown in the screenshot at https://ibb.co/4VCR5d5.

Additionally, the text indicated by the green arrow has been aligned to the center using the element settings, as seen in the screenshots at https://ibb.co/KyckQ9N and https://ibb.co/pxgrVCg.

Best Regards,
8Theme’s Team

#358993 Copied

Vlad

Participant

June 9, 2023 at 14:52

Thx a lot guys!
I should pay for a beer.
Thx! Have a great day!

#359048 Copied
Tagged: image, showing, woocommerce, wordpress, xstore
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