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Image loading have grey color for first loading

This topic has 5 replies, 2 voices, and was last updated 1 years, 7 months ago ago by franksong

franksong

Participant

March 28, 2023 at 04:24

Hi, I reviewed my website and found when I loading the page for the first time, It will shows grey and not loading. The situation will be doen once I hit refresh. Is there any optimization setting cause this error?

Please, contact administrator
for this information.

#351454 Copied Theme version: 9.0.4 WooCommerce version: 6.1.1

4 Answers

Tony Rodriguez

Support staff

March 28, 2023 at 05:32

Hello, @franksong,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We recommend that you navigate to XStore > Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

If the changes you have made in the Customizer are not visible on the front page, it is likely a cache issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We suggest that you try temporarily disabling any CDN caching or cache plugins, and clearing the browser cache, and then checking again.

If the issue persists, we request that you provide us with the URL and temporary working/valid access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

#351456 Copied

franksong

Participant

March 30, 2023 at 08:04

Hi, tried all of those function and closed CDN, it seeem the issue persist.
Please follow in private content accordingly for support, thank you!

Please contact administrator
for this information.

#351708 Copied

Tony Rodriguez

Support staff

March 30, 2023 at 08:28

Hello franksong,

We have conducted a review of your website and have not identified any issues. It is likely a caching issue on your end. We recommend clearing your cache and then revisiting the website. We have also recorded a video for your reference: https://www.veed.io/view/80752ed3-1aaf-4f5d-94b7-1f7f206124b5?sharingWidget=true&panel=share

Best regards,
8Theme’s Team

#351715 Copied

franksong

Participant

March 30, 2023 at 09:49

Ok, thank you letting me know.

#351726 Copied
Tagged: color, grey, image, loading, themes, woocommerce, wordpress
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Image loading have grey color for first loading

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