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Image not showing and CSS issue since update

This topic has 8 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

Mario :)

Participant

April 18, 2023 at 10:13

Hi

Hope you guys are doing great!

So, since the last update, images are not showing and have CSS issues.
I thought that it might be the cache plugin “Breeze” so I disabled it but nothing. I also tried unable CSS minification in “Speed Optimization” but nothing too.

Screenshot 1 is how it’s looking now.
Screenshot 2 is how it should look like. And the strange thing is that when I open “Customization” in “Appearance”, it shows the image and CSS correctly.

Thanks in advance.

Please, contact administrator
for this information.

#353586 Copied Theme version: 9.1.1

7 Answers

Rose Tyler

Support staff

April 18, 2023 at 12:02

Hello, Mario,

Thank you for contacting us and for using XStore.

Please provide URL of the page with the problem.

Kind Regards,
8theme team

#353604 Copied

Mario :)

Participant

April 18, 2023 at 12:17

Hi Rose

Thanks for the reply.
Please check the private content area.

Regards.

Please contact administrator
for this information.

#353608 Copied

Rose Tyler

Support staff

April 18, 2023 at 12:43

Hello, Mario,

Thank you for your response.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling ALL third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

Kind Regards,
8theme team

#353616 Copied

Mario :)

Participant

April 18, 2023 at 21:53

Hi Rose,

I’ve deactivated all third party plugins, cleared website/server/browser cache but still the same.
Btw I’ve also made a staging website and it seems that there’s no issue with the staging…. Strange. Credentials in private content area.

Any other solution?

Regards.

Please contact administrator
for this information.

#353676 Copied

Rose Tyler

Support staff

April 19, 2023 at 09:33

Hello, Mario,

Thank you for your response.

Private Content

Now it works as expected.

Kind Regards,
8theme team

Please contact administrator
for this information.

#353735 Copied

Mario :)

Participant

April 19, 2023 at 12:07

Hi Rose,

Thanks for your quick reply and help.
Great as always 🙂
Please check the private content area.

Have a nice day.

Please contact administrator
for this information.

#353773 Copied

Rose Tyler

Support staff

April 19, 2023 at 13:04

Hello, Mario,

You’re welcome!

Kind Regards,
8theme team

#353798 Copied
Tagged: image, issue, update, woocommerce, wordpress
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Image not showing and CSS issue since update

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