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Image product - by Redgall - on WordPress WooCommerce support

This topic has 11 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

Redgall

Participant

November 30, 2020 at 17:54

Hi,

can you help with product image change? As you can see in the video if you click on the thumbnails the image does not change …. why?

tank

Please, contact administrator
for this information.

#261960 Copied Theme version: 7.1.3 WooCommerce version: 4.7.1

10 Answers

Olga Barlow

Support staff

November 30, 2020 at 18:35

Hello,

Provide us with link to your product and temporary WP Dashboard access to your site to check the issue in more detail and help you.

Regards

#261969 Copied

Redgall

Participant

November 30, 2020 at 19:10

OK done!

Please contact administrator
for this information.

#261975 Copied

Olga Barlow

Support staff

November 30, 2020 at 19:26

Hello,

Problem is caused by the YITH WooCommerce Badge Management plugin, it changes the HTML structure of the custom product slider that we use for the product gallery and that’s why it does not work. Provide us with FTP access to your site to check if we could add compatibility with that plugin. If not then you will need to use the default WooCommerce gallery instead of the custom XStore gallery slider.

Regards

#261978 Copied

Redgall

Participant

November 30, 2020 at 19:52

Isn’t it strange that it works well on Variable products?

Please contact administrator
for this information.

#261985 Copied

Olga Barlow

Support staff

December 1, 2020 at 12:58

Hello,

Problem appears on products that have the label. It does not depend on variable product or simple. I have passed the issue to our developers. I’ll inform you once they find solution.

Regards

#262036 Copied

Olga Barlow

Support staff

December 2, 2020 at 12:12

Hello,

Unfortunately, XStore custom gallery does not support that plugin. So, we have switched to the default WooCommerce gallery for you. Check now.

Regards

#262178 Copied

Redgall

Participant

December 3, 2020 at 10:14

Hi,
no please restore as it was before, I am looking for a solution for that plugin …

#262369 Copied

Olga Barlow

Support staff

December 3, 2020 at 13:51

Hello,

I have removed the changes. Unfortunately, that plugin changes the HTML structure of the product slider and scripts do not work correctly because require another structure.
We won’t be able to add support of that plugin with the custom slider.

Regards

#262435 Copied

Redgall

Participant

December 7, 2020 at 13:37

do you have one to recommend that works with the theme?

#262973 Copied

Olga Barlow

Support staff

December 7, 2020 at 16:11

Hello,

We don’t have recommendations of similar plugins, unfortunately. All we can do is enabling of the default WooCommerce gallery instead of the custom one.

Regards

#262991 Copied
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