Return to previous page

Image Product slider feature is not working my Website

This topic has 8 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Rose Tyler

Raaj

Participant

August 25, 2024 at 00:56

Hello 8theme team,

I have few problems with my Website.
1. On Single product page, Image Product slider is not working. ( I mean Initially 4-5 times its Working but then it starts showing only product image , no other image coming through slider.

Please open single product on my website and refresh it 4-5 times then you will see slider is not working .
I have tried everything but seems no use or May be I am doin some mistake.

2. Product Description dimension is different in some products for example ” Anti Dandruff shampoo( check my website )” it should be like step by step Horizontally but it is Vertically Columned!

Please do needful

Thank you

Please, contact administrator
for this information.

#411495 Copied Theme version: 9.3.13

7 Answers

Rose Tyler

Support staff

August 25, 2024 at 06:53

Hello Raaj,

Thank you for reaching out to us.

Please update the theme and plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Clear cache and check the result after that.

Best Regards,
8Theme’s Team

#411505 Copied

Raaj

Participant

August 25, 2024 at 09:44

I did this is But still i m Facing the same issue!

#411520 Copied

Rose Tyler

Support staff

August 25, 2024 at 10:23

Hello Raaj,

Could you please provide temporary wp-admin and FTP access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#411527 Copied

Raaj

Participant

August 25, 2024 at 22:16

Check the Details

Please contact administrator
for this information.

#411571 Copied

Rose Tyler

Support staff

August 26, 2024 at 07:38

Hello Raaj,

One more time, please update the theme and plugins – https://prnt.sc/WKO9Gt7jUkFa

Do you need our help with updating? In this case, please confirm that you created a full backup.

Best Regards,
8Theme’s Team

#411598 Copied

Raaj

Participant

August 26, 2024 at 23:05

Hello Rose ,

you can update, I took backup.
btw i have 1 query, I have built my website on Child theme, and you are updating the parent theme( which is not active yet) so in this case don’t you think my Website appearance will change? Sorry for the silly question.

thank you
Raaj

#411712 Copied

Rose Tyler

Support staff

August 27, 2024 at 07:10

Hello Raaj,

1/ We’ve updated the theme on your site. Please clear cache and check the result.

2/ “It should be like step by step Horizontally but it is Vertically Columned!” – this is the HTML content you inserted – https://prnt.sc/b4MgI_7GB-WB Edit product description > Text tab content.

Best Regards,
8Theme’s Team

#411739 Copied
Tagged: fix woocommerce slider, product image slider, slider feature problem, troubleshoot woocommerce, woocommerce templates, wordpress, wordpress template issues
Viewing 8 results - 1 through 8 (of 8 total)