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Image size error issue after plug-in update

This topic has 6 replies, 2 voices, and was last updated 2 hours, 24 minutes ago ago by Rose Tyler

Jae

Participant

January 23, 2025 at 11:35

After the Elementor plug-in update, I got an error where the image size doesn’t come out as specified. How can I solve this? It comes out properly when editing with the Elementor, but when I leave the Elementor, the specified image size doesn’t come out

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#431925 Copied Theme version: 9.4.6

5 Answers

Rose Tyler

Support staff

January 23, 2025 at 12:57

Hello, Jae,

Thank you for reaching out to us.

Please clear cache and check the image on your home page now https://prnt.sc/tBwLouDrm2bu

Best Regards,
8Theme’s Team

#431949 Copied

Jae

Participant

January 23, 2025 at 13:49

I’ve never touched that part before.
I deleted the cache abut it still doesn’t apply.
Also, there was an issue that I couldn’t see the part of Products Cayousel images when I modified it with the Elementor, and there is an error in the function of hover effect that the image changes to enlarged one when I located the cursor on the image.
I think there’s been a conflict with the plug-in I recently updated

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#431971 Copied

Rose Tyler

Support staff

January 23, 2025 at 14:47

Hello, Jae,

1/ Update theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ Please downgrade the PHP version from 8.3.6 to 8.1 or 8.2. Not all plugins are compatible with your current version.

Best Regards,
8Theme’s Team

#431982 Copied

Jae

Participant

January 23, 2025 at 15:19

1. The theme was the latest version so there was nothing to update.
2. I updated the plug-in
3. I downgraded the PHP version to 8.2 from 8.3
But still the problem is not being solved

Moreover, I tried inserting OG image after downloaded SEO plugin you suggested before, but it didn’t work, so I deleted the plugin due to this plugin conflict, but the formet=r settings are not returning yet.

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#431994 Copied

Rose Tyler

Support staff

January 23, 2025 at 15:40

Hello, Jae,

1. Dashboard > Updates > click on “Check again” > https://prnt.sc/TKeOicuaKZUK
Changelog – https://xstore.8theme.com/update-history/

2. Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products.
Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/
If this process does not resolve your issue, we suggest reaching out to the support team for the Yoast SEO plugin for further assistance.

Best Regards,
8Theme’s Team

#431999 Copied
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