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Image size in builder are not holding in published page

This topic has 2 replies, 2 voices, and was last updated 2 hours, 38 minutes ago ago by Rose Tyler

sethr

Participant

November 20, 2024 at 16:56

I have opened tickets about this before. It’s been an ongoing issue for quite a while, across multiple theme updates. Take a look at the screenshot… from left to right:
1. using custom size 300×300 in builder > shows correct in builder preview > looking at live page—different image sizes even though they are all set to the exact same (CUSTOM: 300×300).

I’ve opened tickets about this before, and if I recall, the last support person gave me some custom CSS to max out my height at 240 for those image classes—not a reasonable solution.

Early on I had all the site images set to a preset from the dropdown (Medium Square: 300×300) then after a theme update, a bunch of my images sizes broke. Though multiple tickets and testing, I finally found a solution, which was to change all my images to use custom, and input my own dimensions—great. Now that isn’t working for either.

I really need a reliable way to keep consistent images sizes in my pages and wish the builder would just work as it should.

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1 Answer

Rose Tyler

Support staff

November 21, 2024 at 10:00

Hello,

Thank you for reaching out to us and for providing detailed information about the issue you’re experiencing.

Please check the result https://prnt.sc/l2D1dp6HDJ4N of these settings https://prnt.sc/BRidsQwrl9Qj on your About Us page.

Best regards,
8Theme’s Team

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