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Image variation from product not displayed

This topic has 6 replies, 2 voices, and was last updated 2 weeks, 2 days ago ago by Rose Tyler

issam elayd

Participant

November 6, 2024 at 15:54

i enable use image from product variation , but doesn’t work , please help

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#422310 Copied Theme version: 9.4.4

5 Answers

Rose Tyler

Support staff

November 6, 2024 at 15:58

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#422311 Copied

issam elayd

Participant

November 6, 2024 at 20:26

please after configuring image variation, also please configure the speed optimization section, when I activate image lazy load, the images do not display correctly, and the site sometimes takes a long time to load, thanks in advance

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#422326 Copied

Rose Tyler

Support staff

November 7, 2024 at 09:32

Hello,

Upon initial review, we are unable to identify the issue with the variable product, as shown in the following screenshot: https://prnt.sc/k8SrmEqBWTeT. To assist you further, could you kindly provide the URL of the specific product you are referring to via the Private Content area?

Additionally, for any separate questions, we kindly ask that you open new topics in our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/

Please note that both the lazy load from Theme Options and lazy load from cache plugins can not function simultaneously. We recommend selecting only one for optimal performance.

Thank you for your understanding.

Best regards,
8Theme’s Team

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issam elayd

Participant

November 7, 2024 at 14:30

thank you for reply .
The request was about the variations of the shop page which groups several products and not the page of a single product, only variation of signe product is working well, but the shop page which groups several products the variations are not displayed and also on the quick view section the variations are not visible, i cant add product to the carte in quick view attached screen for quick view and product shop and exemple ,

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Rose Tyler

Support staff

November 7, 2024 at 16:01

Hello,

1. You are using AliDropship Woo Plugin, when the plugin is disabled, the next result is shown on the single product page – https://prnt.sc/F_0fMFpSD44y It means the plugin works for a single product page but does not for products archive. Have you tried to contact support for the plugin?

We are not sure why you are using the additional plugin, but we offer our own swatches – https://youtu.be/LgzC4iK-j6A?feature=shared For example, we’ve changed the attribute type https://prnt.sc/pL4Ca6b_oA59 and the result is – https://prnt.sc/ugQLcgpKEwUV https://prnt.sc/JB-QAnEOe4K2 Currently, we’ve disabled the AliDropship Woo Plugin and you can check swatches on https://aesthelook.com/product/grunge-style-slouch-boots/ and https://aesthelook.com/categorie-product/shorts/

2. We have only reviewed one of the variable products on your website, and no further changes were made. The issue shown in your screenshot may sometimes occur due to cache plugin settings. For now, we have disabled the cache plugin, and you can see that the website is functioning properly. To resolve the issue, you may want to test different cache plugin settings or contact the plugin’s support team directly for further assistance.

If you have any further questions or need additional support, please feel free to reach out.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best regards,
8Theme’s Team

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