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Images & description not showing - by PlanB Digital

This topic has 17 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

PlanB Digital

Participant

February 21, 2018 at 11:47

Hi There

I need to have the WooCommerce ‘Flat Rate Box Shipping’ extension and I think there maybe a conflict with the theme. Images and product descriptions seem to disappear using this extension, please advice to how this can be fixed.

Please, contact administrator
for this information.

#185791 Copied Theme version: Version: 3.6 WooCommerce version: Version 3.3.1

16 Answers

Rose Tyler

Support staff

February 21, 2018 at 15:31

Hello,

Unfortunately, I can’t login. Please check credentials.
Also, please describe your problem in more details and provide screenshots for better understanding. You may use such screenshot maker as Lightshot and provide screenshot link in Private content area.

Regards

#185854 Copied

PlanB Digital

Participant

February 21, 2018 at 15:39

Hi There

Correct login details added, sorry for the error!

As you can see in the below screenshot, when looking at a product the image slider doesn’t appear and the tabs of description & more information don’t have their content boxes.

Many Thanks

Chris

Please, contact administrator
for this information.

#185856 Copied

Rose Tyler

Support staff

February 21, 2018 at 16:10

Hello,

If you disable “WooCommerce Stripe Gateway” plugin the problem will be solved.

Regards

#185862 Copied

PlanB Digital

Participant

February 21, 2018 at 16:14

Hi

Thanks for the quick replys.

Just tried and see that works, however I do need to have Stripe as this a a gateway that is needed on the site?

Many Thanks

Chris

#185863 Copied

Rose Tyler

Support staff

February 21, 2018 at 17:02

Hello,

You may update woocommerce and WooCommerce Stripe Gateway plugins to latest versions, likely the problem will be solved. But will appear a message about outdated files in legenda theme, this message you may ignore, because it won’t make any effect on site functionality.

Regards

#185876 Copied

PlanB Digital

Participant

February 21, 2018 at 17:24

Updates have been done but the issue is still present annoyingly? :/

#185884 Copied

Rose Tyler

Support staff

February 21, 2018 at 17:33

Hello,

Please check single product page with Storefront theme – official WC theme. If all works without any problem, provide us with FTP access we will check what can be done to fix the problem from our side.

Regards

#185886 Copied

PlanB Digital

Participant

February 21, 2018 at 17:56

All works fine on standard theme. I have added ftp details, I have to unlock ftp with my host and so I have done that for 7 days.

Many Thanks

Please, contact administrator
for this information.

#185890 Copied

PlanB Digital

Participant

February 22, 2018 at 10:14

Hi there

Could I get an idea of an expected timeline for a fix to pass on to my client?

Many Thanks

#185950 Copied
Rose Tyler

Support staff

February 22, 2018 at 10:37
Hello,

Please add this code in custom.css file of parent theme or in style.css file of child theme:
```
.quick-view-popup .images, .single-product-page .images {
	visibility: visible;
	height: auto;
}
```
How to create custom.css you can watch in this tutorial – https://www.youtube.com/watch?v=Qok2zRedRMY.

Regards
#185960 Copied
PlanB Digital

Participant

February 22, 2018 at 10:48

Thanks Rose.

That has fixed the images! Still have an issue with description / more info however sorry:

http://adorneduk.co.uk/wp-content/uploads/Screen-Shot-2018-02-22-at-09.45.23.png

Many Thanks for solving the first problem so fast 🙂

#185963 Copied

Rose Tyler

Support staff

February 22, 2018 at 11:44

Hello,

You’re welcome!
The problem caused by this error of the plugin – https://prnt.sc/ii7ssm the error persist even with the default theme. You need to contact support of the plugin to solve this .js problem or set correct settings for the plugin according to WooCommerce Stripe Gateway plugin documentation.

Regards

#185977 Copied

PlanB Digital

Participant

February 22, 2018 at 12:02

Sorry, but I’ve just tired it on theme Twenty Seventeen and it seems to work fine?

Thanks

Chris

#185980 Copied

Rose Tyler

Support staff

February 22, 2018 at 13:18

Dear PlanB Digital,

Please open console on site and you will be able to see the problem http://prntscr.com/ii9a6t that need to be fixed from the plugin side.
https://developers.google.com/web/tools/chrome-devtools/console/

Regards

#185986 Copied

PlanB Digital

Participant

February 22, 2018 at 14:05

Hi

Okay I have chatted to the plugin developers and we’ve got the issue fixed. I thought you maybe interested in their response however:

So that Stripe error in the console? It doesn’t show up when using Twenty Seveteen, only when we switch to Legenda – that’s why I wasn’t able to reproduce it

It’s a weird little thing, probably – somewhere in the theme, something is conflicting with Stripe. They shouldn’t bother each other at all, but they are in this case

If you don’t want to use Apple Pay, and don’t want to switch to a different theme, then the easiest thing to do is to just disable that Payment Requests option in Stripe

Further testing shows that the message is showing up in Twenty Seventeen, but I have what I need to take this to our developers

So it seems it was the apple pay bit of stripe that is causing an issue with the theme maybe?

Anyway, thanks again for you help and the great theme 🙂

Chris

#186000 Copied

Rose Tyler

Support staff

February 22, 2018 at 16:58

Hello,

I am glad that the problem was solved.

Regards

#186035 Copied
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