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Images Disappear After Update - by OnetteLunge

This topic has 5 replies, 2 voices, and was last updated 4 years, 10 months ago ago by Rose Tyler

OnetteLunge

Participant

January 2, 2020 at 22:03

Good Afternoon,

After I update my theme and XStore plugin to the latest version a variety of the images disappear, including all the WooCommerce home page images, etc.

I have reverted the website so that you can do the update yourself from the admin panel and see the issue.

Thank you,

OL

Please, contact administrator
for this information.

#227688 Copied Theme version: attempted to update to latest WooCommerce version: latest

4 Answers

Rose Tyler

Support staff

January 3, 2020 at 08:12

Hello,

We can’t log in your site – http://prntscr.com/qirsp5
Go to Theme Options > Speed Optimization > Image Loading Type > Choose “default” > Save options. Then clear all cache and check images one more time.

Regards

#227691 Copied

OnetteLunge

Participant

January 10, 2020 at 23:07

Good afternoon, the issue persists – can you please try again. I provided the correct password in the private content area.

Please contact administrator
for this information.

#228083 Copied

Rose Tyler

Support staff

January 12, 2020 at 13:40

Hello,

If you need our help with the theme update, provide temporary FTP access.
One of our technicians will be able to check this problem on Monday (due to the weekend).

Regards

#228135 Copied

Rose Tyler

Support staff

January 15, 2020 at 10:54

Hello,

What about FTP access? Do you need our assistance with the theme update? Is there anything else we can help you with?

Regards

#228321 Copied
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