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Images gone after update - by Sarahwilson

This topic has 4 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Rose Tyler

  • Avatar: Sarahwilson
    Sarahwilson
    Participant
    February 26, 2020 at 17:49

    Hi, we updated X store and all images in the store and staic blocks are gone!

    When we disable the X Store Core plugin, they show up again, but then the site looks ugly…

    #230379 Copied Theme version: Latest WooCommerce version: Latest
    3 Answers
    Avatar: John Holden
    John Holden
    Support staff
    February 27, 2020 at 06:15

    Hi,

    Please send:

    – Screenshots of issues
    – FTP info (server, username, password, port)
    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    #230388 Copied
    Avatar: Sarahwilson
    Sarahwilson
    Participant
    February 27, 2020 at 09:39

    Hi Hung,

    We downgraded again to the previous version.

    Can you do it on a staging copy and tell us what to change in the live one?

    #230395 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2020 at 13:58

    Hello,

    We do not have this problem on our test site.
    If you have a staging site with this problem, try to disable all 3rd party plugins and check images then. Do not forget to clear browser cache.
    To be sure that the problem is not caused by changes in child theme, check how it works with the parent theme.
    Let us know the results. If you need further assistance from our side, provide URL of the staging site, temporary wp-admin, and FTP access.

    Regards

    #230419 Copied
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